Service is Disgusting

01/02/2015 I was driving to dinner, rocks were placed in the road obviously to be hijacked. I damaged my one mag wheel and tyre. I drive an Audi RS3, they do not come with spare wheels. Contacted Execuline for roadside assist. Took them hour to arrive to tow my vehicle. I was actually grateful that they even pitched. My vehicle was then towed to their yard at the AA and Monday morning 02/02/2015 it was towed to the Audi in Eastrand mall. I knew for a fact that damage was only my 1 mag wheel and tyre which is definitely not a lot of damage. I have not claimed in the last 6 years and I had paid upfront for a full year for cover. So I would regard myself as the ideal client. It took the assessor Vincent 3 days (Wednesday Evening 04/02/2015) to assess my vehicle. Thursday I have no feedback about the car. I contact Debbie from the assessors office, she was absolutley rude, she cuts me off and still I have no info. Friday morning I contact Execuline and speak to Michelle, she says my tyres will not be covered. It took them a week to tell me this. I am disgusted. I have had no car for a week, the does damage was not even severe. This is one insurance company I will never recommend.