They will ***** from you and you will have to pay

The service seemed good and and they delivered earlier than expected. When we unpacked, we saw that packing had been very professional… Except for clothing and shoes which were all just thrown in together. That would have been ok if they had not ****** 3 leather coats and two dresses. We claimed and got paid off and inth of the real value and minus the excess. It baffles me that you still have to cover the excess when it is them that ***** from you!.