LA
Lid A
1 reviews | Active since Dec 2022
28 Jan 2023, 22:46
Their in the business of selling, not of providing a service
Following the theft of several items from my shipment I wrote a bad review. The subsequent exchanges with them only made matters worse. It seems to me that their business model is merely selling a service, not providing it. They claim that there is nothing they can do to ensure an adequate service, not even for the tasks directly controlled by them and with no other parties's intervention, such as packing. They kind of conceed to the fact that their staff maybe *****ing, but claim there is nothing they can do to address it or prevent it. Definitely, go with anyone else.
Helpful (0)
Replies (5)0
Replies (5)
Execu Move's replyOfficial
29 Jan 2023, 10:15Good day Lid
We acknowledge receipt of your review and will respond further tomorrow (today being a Sunday) when we can review your shipment in more detail.
Regards
Peter Theron
GM Execu-move
We acknowledge receipt of your review and will respond further tomorrow (today being a Sunday) when we can review your shipment in more detail.
Regards
Peter Theron
GM Execu-move
Execu Move's reply29 Jan 2023, 10:15
Official
Good day Lid
We acknowledge receipt of your review and will respond further tomorrow (today being a Sunday) when we can review your shipment in more detail.
Regards
Peter Theron
GM Execu-move
We acknowledge receipt of your review and will respond further tomorrow (today being a Sunday) when we can review your shipment in more detail.
Regards
Peter Theron
GM Execu-move
Execu Move's replyOfficial
30 Jan 2023, 15:43Hi Lidia
As you have mentioned before, you were happy with the service we provided and although you were somewhat inconvenienced when your groupage (shared shipment) arrived earlier than you had expected (which pleased all the other shippers sharing that container) you did understand and accept that estimating shipping schedules at that difficult time in global shipping was erratic and hard to predict.
Your shared shipment en-route to Luxembourg from Johannesburg via Durban and Rotterdam, had gone through several points of handling before arriving at the final destination (typical of the nature of a groupage / shared type shipment globally) and unfortunately a few items were damaged during the 16000klm transit. You also reported that some clothing (3 x coats and 2 x dresses) could not be traced after arrival which we accepted from you at face value without argument. Your liability claim was accepted, processed and settled according to the values you declared them to be on your pre shipment "Value Declaration" and the standard (and reasonable) excess was deducted in terms of that agreement. You accepted the Agreement of Loss from our insurers and you were paid out accordingly.
What seems to have angered you and deemed it necessary for you to post another 1 x star review over a month later, is that you are aggrieved that an arrest has not been made and your items of clothing recovered. In your review you have stated that "we kind of concede that our staff may be *****ing", the insinuation being that we know and don't care? But what we said was that if someone in that crew had indeed ****** the clothing as you imp****, it would be very difficult for us (or anyone) despite the very best intentions, to prove beyond reasonable doubt, based on your conjecture alone, especially after so many months had gone by since your shipment was first packed. You threatened to lay a charge with the SA police when next you were in SA and we offered our full cooperation in that regard.
What you have perceived as being so easy to do from your secure residence in First World Luxembourg - is unfortunately not that easy for us, having to deal with what we currently do in SA - which you seem to have already forgotten?
Kind Regards
Peter Theron
GM Execu-move
Peter Theron
GM Execu-move
Execu Move's reply30 Jan 2023, 15:43
Official
Hi Lidia
As you have mentioned before, you were happy with the service we provided and although you were somewhat inconvenienced when your groupage (shared shipment) arrived earlier than you had expected (which pleased all the other shippers sharing that container) you did understand and accept that estimating shipping schedules at that difficult time in global shipping was erratic and hard to predict.
Your shared shipment en-route to Luxembourg from Johannesburg via Durban and Rotterdam, had gone through several points of handling before arriving at the final destination (typical of the nature of a groupage / shared type shipment globally) and unfortunately a few items were damaged during the 16000klm transit. You also reported that some clothing (3 x coats and 2 x dresses) could not be traced after arrival which we accepted from you at face value without argument. Your liability claim was accepted, processed and settled according to the values you declared them to be on your pre shipment "Value Declaration" and the standard (and reasonable) excess was deducted in terms of that agreement. You accepted the Agreement of Loss from our insurers and you were paid out accordingly.
What seems to have angered you and deemed it necessary for you to post another 1 x star review over a month later, is that you are aggrieved that an arrest has not been made and your items of clothing recovered. In your review you have stated that "we kind of concede that our staff may be *****ing", the insinuation being that we know and don't care? But what we said was that if someone in that crew had indeed ****** the clothing as you imp****, it would be very difficult for us (or anyone) despite the very best intentions, to prove beyond reasonable doubt, based on your conjecture alone, especially after so many months had gone by since your shipment was first packed. You threatened to lay a charge with the SA police when next you were in SA and we offered our full cooperation in that regard.
What you have perceived as being so easy to do from your secure residence in First World Luxembourg - is unfortunately not that easy for us, having to deal with what we currently do in SA - which you seem to have already forgotten?
Kind Regards
Peter Theron
GM Execu-move
Peter Theron
GM Execu-move
LA
Lid A's updateReviewer Update
30 Jan 2023, 19:38Dear Peter,
Thank you for your response, which, in my view confirms that:
- (in the South African context?!) Execu move feels powerless to address potential theft from their employees
- for Execu Move, the fact that the service is covered by an insurance (paid by the client) makes it fine
Unfortunately -and I apologise for the metaphor” having a medical insurance covering the hospital cost will never make being attacked by a dog without a leash fine.
I wish wonderful South Africa better times. May it be the courageous prevail. .
Thank you for your response, which, in my view confirms that:
- (in the South African context?!) Execu move feels powerless to address potential theft from their employees
- for Execu Move, the fact that the service is covered by an insurance (paid by the client) makes it fine
Unfortunately -and I apologise for the metaphor” having a medical insurance covering the hospital cost will never make being attacked by a dog without a leash fine.
I wish wonderful South Africa better times. May it be the courageous prevail. .
LA
Lid A's update30 Jan 2023, 19:38
Reviewer Update
Dear Peter,
Thank you for your response, which, in my view confirms that:
- (in the South African context?!) Execu move feels powerless to address potential theft from their employees
- for Execu Move, the fact that the service is covered by an insurance (paid by the client) makes it fine
Unfortunately -and I apologise for the metaphor” having a medical insurance covering the hospital cost will never make being attacked by a dog without a leash fine.
I wish wonderful South Africa better times. May it be the courageous prevail. .
Thank you for your response, which, in my view confirms that:
- (in the South African context?!) Execu move feels powerless to address potential theft from their employees
- for Execu Move, the fact that the service is covered by an insurance (paid by the client) makes it fine
Unfortunately -and I apologise for the metaphor” having a medical insurance covering the hospital cost will never make being attacked by a dog without a leash fine.
I wish wonderful South Africa better times. May it be the courageous prevail. .
LA
Lid A's updateReviewer Update
30 Jan 2023, 19:47May the courageous prevail and business go to those prepared to take responsibility and not blame South Africa.
LA
Lid A's update30 Jan 2023, 19:47
Reviewer Update
May the courageous prevail and business go to those prepared to take responsibility and not blame South Africa.
Execu Move's replyOfficial
31 Jan 2023, 09:44Hi Lidia
Your response is goading which we will not rise to - suffice to say that we are truly sorry that you feel the way you do about Execu-move and we wish you well going forward.
Kind Regards
Peter Theron
GM Execu-move
Your response is goading which we will not rise to - suffice to say that we are truly sorry that you feel the way you do about Execu-move and we wish you well going forward.
Kind Regards
Peter Theron
GM Execu-move
Execu Move's reply31 Jan 2023, 09:44
Official
Hi Lidia
Your response is goading which we will not rise to - suffice to say that we are truly sorry that you feel the way you do about Execu-move and we wish you well going forward.
Kind Regards
Peter Theron
GM Execu-move
Your response is goading which we will not rise to - suffice to say that we are truly sorry that you feel the way you do about Execu-move and we wish you well going forward.
Kind Regards
Peter Theron
GM Execu-move