wW
wesleyvorster W
1 reviews | Active since Nov 2016
04 Mar 2021, 09:28
Terrible service. Withholding money from us and no response to correspondence
After extensive research and searching endless reviews online, we chose execumove to handle our shipping from Cape Town to Sydney. We haven’t even received our container yet and I don’t have much faith in this company, I’m afraid. We have overpaid for customs clearance and we get zero response as to where our container is (one person said that it had arrived in Sydney whilst another knew nothing about it and said it hadn’t arrived. We have tried for a week now to contact someone or get a response and no one gets back to us.
This company quoted us almost R20k more than other companies but we went with them because of the rave reviews.
Helpful (0)
Replies (3)0
Replies (3)
Execu Move's replyOfficial
04 Mar 2021, 09:49Good day Wesley
Sorry to know that you feel the way you do and I am sure there will be an explanation which I will get to the bottom of soonest. This is therefore just to acknowledge receipt of your complaint.
Two quick questions -
1. Your name is not registered with us as a customer - may I assume therefore that you are an associate of the registered shipper?
2. Did you perhaps escalate this to management before resorting to Hellopeter?
Kind regards
Peter Theron
GM Execu-move
Sorry to know that you feel the way you do and I am sure there will be an explanation which I will get to the bottom of soonest. This is therefore just to acknowledge receipt of your complaint.
Two quick questions -
1. Your name is not registered with us as a customer - may I assume therefore that you are an associate of the registered shipper?
2. Did you perhaps escalate this to management before resorting to Hellopeter?
Kind regards
Peter Theron
GM Execu-move
Execu Move's reply04 Mar 2021, 09:49
Official
Good day Wesley
Sorry to know that you feel the way you do and I am sure there will be an explanation which I will get to the bottom of soonest. This is therefore just to acknowledge receipt of your complaint.
Two quick questions -
1. Your name is not registered with us as a customer - may I assume therefore that you are an associate of the registered shipper?
2. Did you perhaps escalate this to management before resorting to Hellopeter?
Kind regards
Peter Theron
GM Execu-move
Sorry to know that you feel the way you do and I am sure there will be an explanation which I will get to the bottom of soonest. This is therefore just to acknowledge receipt of your complaint.
Two quick questions -
1. Your name is not registered with us as a customer - may I assume therefore that you are an associate of the registered shipper?
2. Did you perhaps escalate this to management before resorting to Hellopeter?
Kind regards
Peter Theron
GM Execu-move
wW
wesleyvorster W's updateReviewer Update
04 Mar 2021, 09:58Hi there,
Thank you for the response. We have dealt with Amy and now we are dealing with Monique De Vries who has told us that you can’t contact Australia because there is a problem with the phone lines?! This seems bizarre to me considering you’re an international shipping company?!
The move is under my husbands name; Nicolaas Louw.
Please resolve this as a matter of urgency.
Thank you for the response. We have dealt with Amy and now we are dealing with Monique De Vries who has told us that you can’t contact Australia because there is a problem with the phone lines?! This seems bizarre to me considering you’re an international shipping company?!
The move is under my husbands name; Nicolaas Louw.
Please resolve this as a matter of urgency.
wW
wesleyvorster W's update04 Mar 2021, 09:58
Reviewer Update
Hi there,
Thank you for the response. We have dealt with Amy and now we are dealing with Monique De Vries who has told us that you can’t contact Australia because there is a problem with the phone lines?! This seems bizarre to me considering you’re an international shipping company?!
The move is under my husbands name; Nicolaas Louw.
Please resolve this as a matter of urgency.
Thank you for the response. We have dealt with Amy and now we are dealing with Monique De Vries who has told us that you can’t contact Australia because there is a problem with the phone lines?! This seems bizarre to me considering you’re an international shipping company?!
The move is under my husbands name; Nicolaas Louw.
Please resolve this as a matter of urgency.
Execu Move's replyOfficial
04 Mar 2021, 14:07Thank you Wesley - that is helpful.
I am busy working on it and as promised will revert as soon as I have the answers and a possible solution.
I was aware that the CT office telecom system was temporarily down but it has been resolved.
I'll be in touch soon.
Kind Regards
Peter Theron
I am busy working on it and as promised will revert as soon as I have the answers and a possible solution.
I was aware that the CT office telecom system was temporarily down but it has been resolved.
I'll be in touch soon.
Kind Regards
Peter Theron
Execu Move's reply04 Mar 2021, 14:07
Official
Thank you Wesley - that is helpful.
I am busy working on it and as promised will revert as soon as I have the answers and a possible solution.
I was aware that the CT office telecom system was temporarily down but it has been resolved.
I'll be in touch soon.
Kind Regards
Peter Theron
I am busy working on it and as promised will revert as soon as I have the answers and a possible solution.
I was aware that the CT office telecom system was temporarily down but it has been resolved.
I'll be in touch soon.
Kind Regards
Peter Theron