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allan C
1 reviews | Active since Jul 2012
10 May 2023, 20:35
Service excellence
My experience in South Africa over the years with service providers has been moderate to poor. This all changed when i selected execu move to handle my shipment out of the country. The professional behaviour of the packers, wrapped and packaged my precious belongings at an incredible speed was truly a breath of fresh air. Not once having to chase for service during a stressful time, really made my life simpler. Thank you execu move team especially the packers!
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Replies (3)0
Replies (3)
Execu Move's replyOfficial
11 May 2023, 03:15Hi Allan
What a lovely compliment for us to receive - thank you. That is exactly what we strive for under the current challenging SA trading conditions and it is indeed a breath of fresh air for us to know that you have been happy with our service during what must be a very stressful time for you.
We wish you every success and happiness in the future.
Thank you again and warm regards
Peter Theron
GM Execu-move
What a lovely compliment for us to receive - thank you. That is exactly what we strive for under the current challenging SA trading conditions and it is indeed a breath of fresh air for us to know that you have been happy with our service during what must be a very stressful time for you.
We wish you every success and happiness in the future.
Thank you again and warm regards
Peter Theron
GM Execu-move
Execu Move's reply11 May 2023, 03:15
Official
Hi Allan
What a lovely compliment for us to receive - thank you. That is exactly what we strive for under the current challenging SA trading conditions and it is indeed a breath of fresh air for us to know that you have been happy with our service during what must be a very stressful time for you.
We wish you every success and happiness in the future.
Thank you again and warm regards
Peter Theron
GM Execu-move
What a lovely compliment for us to receive - thank you. That is exactly what we strive for under the current challenging SA trading conditions and it is indeed a breath of fresh air for us to know that you have been happy with our service during what must be a very stressful time for you.
We wish you every success and happiness in the future.
Thank you again and warm regards
Peter Theron
GM Execu-move
aC
allan C's updateReviewer Update
13 Sept 2023, 10:27Hi Peter, before I write a terrible review. We had a whole host of damages, and the insurance process is incredibly slow and unbelievable that I have to wait for internal investigations between Execumove and your partners to take place first, it doesn't matter to me where or why the damages occurred other then they occurred in ExecuMoves processes as i did not pack, ship or unpack my goods. I took the all-risk cover, to not have to worry about this during a stressful emigration. Please can you expedite this?
aC
allan C's update13 Sept 2023, 10:27
Reviewer Update
Hi Peter, before I write a terrible review. We had a whole host of damages, and the insurance process is incredibly slow and unbelievable that I have to wait for internal investigations between Execumove and your partners to take place first, it doesn't matter to me where or why the damages occurred other then they occurred in ExecuMoves processes as i did not pack, ship or unpack my goods. I took the all-risk cover, to not have to worry about this during a stressful emigration. Please can you expedite this?
Execu Move's replyOfficial
13 Sept 2023, 11:37Hi Allan
Thank you for your reply and we are sorry that you felt you had to go to this length to get some answers.
There is unfortunately a claim due process that has to be followed and expeditious co-operation from all the parties concerned assists in speeding it up. Slow agent responses and key staff illness have not helped us. Linda has been in touch with me about the delays on your claim and although the process has by and large worked well in the past, we will indeed revisit our current procedures to find ways to better streamline the process in future.
Please be advised that your file is at priority status and we endeavour to fast track the claim process from our side as best we can.
Once again Allan, our apologies for what started off so well, has disappointed you at the end.
Kind regards
Peter Theron
GM Execu-move
Thank you for your reply and we are sorry that you felt you had to go to this length to get some answers.
There is unfortunately a claim due process that has to be followed and expeditious co-operation from all the parties concerned assists in speeding it up. Slow agent responses and key staff illness have not helped us. Linda has been in touch with me about the delays on your claim and although the process has by and large worked well in the past, we will indeed revisit our current procedures to find ways to better streamline the process in future.
Please be advised that your file is at priority status and we endeavour to fast track the claim process from our side as best we can.
Once again Allan, our apologies for what started off so well, has disappointed you at the end.
Kind regards
Peter Theron
GM Execu-move
Execu Move's reply13 Sept 2023, 11:37
Official
Hi Allan
Thank you for your reply and we are sorry that you felt you had to go to this length to get some answers.
There is unfortunately a claim due process that has to be followed and expeditious co-operation from all the parties concerned assists in speeding it up. Slow agent responses and key staff illness have not helped us. Linda has been in touch with me about the delays on your claim and although the process has by and large worked well in the past, we will indeed revisit our current procedures to find ways to better streamline the process in future.
Please be advised that your file is at priority status and we endeavour to fast track the claim process from our side as best we can.
Once again Allan, our apologies for what started off so well, has disappointed you at the end.
Kind regards
Peter Theron
GM Execu-move
Thank you for your reply and we are sorry that you felt you had to go to this length to get some answers.
There is unfortunately a claim due process that has to be followed and expeditious co-operation from all the parties concerned assists in speeding it up. Slow agent responses and key staff illness have not helped us. Linda has been in touch with me about the delays on your claim and although the process has by and large worked well in the past, we will indeed revisit our current procedures to find ways to better streamline the process in future.
Please be advised that your file is at priority status and we endeavour to fast track the claim process from our side as best we can.
Once again Allan, our apologies for what started off so well, has disappointed you at the end.
Kind regards
Peter Theron
GM Execu-move