LM
LEIGH-ANNE MCKENZIE
1 reviews | Active since Jan 2021
25 Jan 2021, 08:59
Relocation
The 1st time using execu move went really well. Friendly staff , efficient. However the day they were supposed to collect it got delayed. I wasn't informed and about 2 hours had already passed. The 2nd time communication could have been better regarding when they will be collecting and delivering.Also staff were handling certain goods a bit rough . The plastic wrapping for the bed was torn and upon delivery there were dirt marks on mattress. Richard was very helpful in both times
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Replies (1)
Execu Move's replyOfficial
25 Jan 2021, 11:03Dear Leigh-Anne
Thank you for your review and of course we are sorry to hear that you were disappointed by some areas of our service that could have and should have been better. Especially given that you are a repeat customer.
The operational issues you have mention are currently being addressed at management level.
We appreciate your meaningful feedback which helps us avoid any a repeat in the future.
All the best going forward.
Kindest regards
Peter Theron
GM Execu-move
Thank you for your review and of course we are sorry to hear that you were disappointed by some areas of our service that could have and should have been better. Especially given that you are a repeat customer.
The operational issues you have mention are currently being addressed at management level.
We appreciate your meaningful feedback which helps us avoid any a repeat in the future.
All the best going forward.
Kindest regards
Peter Theron
GM Execu-move
Best regards,
Execu Move's reply25 Jan 2021, 11:03
Official
Dear Leigh-Anne
Thank you for your review and of course we are sorry to hear that you were disappointed by some areas of our service that could have and should have been better. Especially given that you are a repeat customer.
The operational issues you have mention are currently being addressed at management level.
We appreciate your meaningful feedback which helps us avoid any a repeat in the future.
All the best going forward.
Kindest regards
Peter Theron
GM Execu-move
Thank you for your review and of course we are sorry to hear that you were disappointed by some areas of our service that could have and should have been better. Especially given that you are a repeat customer.
The operational issues you have mention are currently being addressed at management level.
We appreciate your meaningful feedback which helps us avoid any a repeat in the future.
All the best going forward.
Kindest regards
Peter Theron
GM Execu-move
Best regards,