How the mighty have fallen

I am so utterly disappointed in this company. I had previous experiences with them in KZN and I was relieved to find a removal company that I can trust, they did a wonderful job. In complete contrast to that, I had a horrifying experience with them when they moved us from KZN to Jhb. They damaged furniture, did not handle it with care - I saw a staff member forcing stuff into the truck with his whole body. They were not able to move us on time and I found some of the Gauteng staff very tardy with a bad attitude. When I pointed the damage out to the team on arrival the answer was that they didn’t have time to wrap everything. I don’t understand that at all since the upload took an entire day (shuttling to and fro) and someone could’ve stayed behind to wrap. This move happened a couple of days before lockdown and in the light of Covid 19 I did not observe any safety measures taken whatsoever. This is not the worst of it, when I gave this feedback to the office, they rep**** saying that they could only pay out R300 because I declined taking liability cover. I actually didn't expect money, only an apology but on the mention of cover I looked back at my mails and found that I DID indicate liability cover on the form I sent. This is where it truly gets horrible. Sonja rep**** to Linda (obviously not realising I am copied) that I am taking a chance. I detest this allegation, she is in actual fact saying I committed *****? That I am taking a chance? For what, a thousand rand or some negligible amount? This is utterly disgraceful.