IM
Isla M

1 reviews | Active since Jul 2020

19 Apr 2024, 15:48

EXECUMOVE - BAD EXPERIENCE

We moved to the UK with this company Nov last year, took a full container for security and speed as advised by their sales person, plus full insurance. Execu Move packed, stored and shipped my goods from Randburg to Woking. There was zero 'duty of care' ALL my good, sentimental, solid silver was missing (none of the silver plate) and when I suggested that it was ****** I was accused of jumping to conclusions, as far as I am concerned it was taken from our home and not delivered to our new home by ExecuMove - a magical disappearing act on their part. Our TV plus many wooden furniture pieces were badly damaged. Execu Move delivered on none of their promises, we paid a premium for our own use container, and all our valuable items were ******. I have received my insurance payout but would not recommend this company at all - the MD was extremely condescending and dismissive of me as a client.

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Replies (1)
Execu Move
Execu Move's reply19 Apr 2024, 16:23
Official
Hi Isla 

I personally got involved with you shipment after your complaint to us and spent many lengthy communications with you in an effort to fully understand what happened - we were very concerned about what you reported, I conveyed that on many occasions and we did what we could within our power to prove you right, unfortunately without anything conclusive.  I am sorry that you saw my responses as "extremely condescending and dismissive" I never thought I was, but you are entitled to your opinion.

We regret that you feel the way you do about your move with us.  

Regards
Peter Theron
GM Execu-move