BM
Braam M

1 reviews | Active since Sept 2022

30 Sept 2022, 12:35

Excellent service received

I want to express my greatest thanks and gratitude to Sonja for the excellent service I received. She showed genuine care, concern and patience as she guided me throughout the time of my move. It became such such a memorable experience. In what was a very stressful time, she made all the difference.

Sonja was always responsive and professional. She went beyond what could be expected, not merely to give me a removals quote, but to patiently listen and with great understanding help me find the best solutions. In doing so she communicated with me throughout this time. Furthermore, she took the time to explain why certain things worked out better when done in a specific way. Looking back now, I can say with a smile that she was right. I might not have understood it all at the time, but in the end it was those wise suggestions and decisions on her part that helped me get to the other side without any damaged furniture. A big, “thank you,” for all your incredible hard work Sonja - to you and your team.

Thank you to Roderick, the team leader, who did the move. I want to thank you for your outstanding service and kindness. Sonja, Roderick, and team, it is not often in this life to find people as yourself who not only excel in what they do, but even more so when it is done from the heart. You truly must be a great asset to your company.

What a great joy to tell others about the great experience I had with Execu Move. This is a ten star rating well deserved for excellent service.

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Replies (1)
Execu Move
Execu Move's reply30 Sept 2022, 13:49
Official
Hi Braam

What an awesome review that will mean the world to Sonja, Roderick and team, to our management and the all the staff at Execu-move, as it demonstrates to us all, the value of good customer care.  Moving can be a very stressful time which makes it difficult for any mover to leave a customer with a "feel good" experience - and we do understand that.  All the more reason that your review will mean so much to us - thank  you! 

May we wish you everything of the very best in your new home.

Thank you again and warmest regards 

Peter Theron
GM Execu-move