1 reviews | Active since Jan 2013
Damaged Goods
I relocated to Cape Town on the 28th June, Execu-move was the company responsible for my removals from Pretoria to Cape Town. My goods were stored in their storage for the month of July. Upon receiving my goods on the 04th August some of my goods were damaged. I informed them, they requested the photos and I submitted the photos but to my surprise Lance Monnery the Operation Manager wrote a letter stating that the reason why my goods were damaged was due to repeated handling as they handled my goods 6 times. He made allegations that if it was another removal company it could have been worse. His attitude and statement was very annoying to say the list: Firstly they are obliged to render a good quality service to a client, contract that I have signed stipulates that the goods will be in good care, thirdly he does not have evidence and facts to support the allegations.<br> Their service is appalling and leaves the customer very frustrated even worse the attitude and the nerve to write that letter.<br> <br> I DO NOT RECOMMEND EXECU-MOVE as the company to do removals and taking care of their service instead they leave you frustrated.<br> <br> Regards<br> Mandisa
Dear Mandisa
This response follows my call to you today regarding your understandable dissatisfaction in the way this simple enough matter was handled.
Given the logistical circumstances, your effects were indeed handled several times but we agree, as you correctly pointed out, it is not an excuse.
I would hope that our efforts to make good on our promise to resolve this amicably, as discussed with you today, will demonstrate the seriousness with which we take such matters. And, that it is not indicative of the high standards we strive for as kindly validated by the many happy customers contained within this forum
On behalf of our management and staff we sincerely apologise that you were dissatisfied with the level of service we provided you and for any inconvenience resulting from it.
Yours Sincerely
Peter Theron
GM Execu-move
Best regards,
Dear Mandisa
This response follows my call to you today regarding your understandable dissatisfaction in the way this simple enough matter was handled.
Given the logistical circumstances, your effects were indeed handled several times but we agree, as you correctly pointed out, it is not an excuse.
I would hope that our efforts to make good on our promise to resolve this amicably, as discussed with you today, will demonstrate the seriousness with which we take such matters. And, that it is not indicative of the high standards we strive for as kindly validated by the many happy customers contained within this forum
On behalf of our management and staff we sincerely apologise that you were dissatisfied with the level of service we provided you and for any inconvenience resulting from it.
Yours Sincerely
Peter Theron
GM Execu-move
Best regards,