Bitterly disappointed

Bitterly disappointed in this removal company. Used them to Cape Town and back with Sonja as team leader and it was great no problems at all. So decided to use them again with our move to Howick. First of all the truck ordered was too small so they were stuffing things in too tight which caused various items to break. They then had to go back to the depot to fetch a trailer as they were refusing to take all my pot plants that had been paid for. However I refused to leave without them, how was I supposed to transport 15+ pot plants myself in the backof the car?? Two items I specifed to be specially packed by them, 1 mirror and one very large picture both broken. Probably could have packed them better myself. The foreman was rude and unhelpful and in a rush to get the job as fast as possible. I was insured with my own insurance company for the trip but they do not cover breakages by the removal tream. After complanining to Lance all I got back was oh we are sorry we do try not to break things. Not good enough! I expected some sort of compensation even for the items packed by them but nothing and he refuses to answer any of my emails which I have been sending on a regular basis for 3 months now, which is just plain rude. So Exumove you have not only lost a good customer that will never use you agbain but I will certainly not be referring you to anybody I know.