Unprofesssionalism at Exclusive Virgin Hair SA

I ordered a wig 11 days ago, I ordered online got a order number, etc. 5 days later I get an sms with my waybill number through Aramex and they apologised for the delay due to the sale. I then go onto Aramex website to track my parcel; Aramex couldn't pick up the number. I call Exclusive Virgin Hair SA to ask them if they can check for me because there is no such number on Aramex. They get back to me and say it's Aramex fault but they working on the problem and it should be resolved soon. I've been trying for the past 4 days, with no joy...they are just ignoring my calls and my whatsapp's. They are truly unprofessional - I want my money back and believe me...I WILL NEVER DEAL WITH THIS UNPROFESSIONAL COMPANY AGAIN!