Unhappy client

I have never been so frustrated with the level of service I received from Exclusive Hair. I bought the wig online on the 13th of July thus far haven’t received my package. I have been talking to their different client services agent and none has been able to assist instead they tell me they have a backlog. I asked why then didn’t you outline that when I placed the order as I needed the hair for a wedding I was attending. When I requested to cancel they said they don’t have a cancellation policy I’ll have to stick it out and wait for my order to be delivered as from when 🤷🏾♀️. Thus far I’m waiting I have to do the follow ups as no one is contacting me. I will never ever again purchase anything from them again.