Poorest service

I bought a wig on the 12th of November, these guys says if yu buy online, its 5to7 days delivery, l bought a wig of R2800, paid 100,for delivery, sent my pop and the wig l bought, my address too, sent to both their whatsup number where they say you should send all that, today its the 3rd of dec, no word from them, l have foned the headoffice, ***,earlier they were answering and very rude because the lady told me they will respond which noone has, l also called an 082 number, the lady gave me a number for a Daizy according to true caller, narrated my story, she is apparently the manager, she told me she cant help me because she doesnt deal with online sales, l asked her who shld l contact, also told me abt ***,***,which l told her, lve senr countless masseges bt they dont respond, till today noone has bothered to respond, l hav phoned the call centre number, an 087 number, lve phoned many many times, more than 5 times,, and all the time when yu call, you hold for more than 20mins and airtyme finishes, still noone answers, it actually tells you, you are number 1 on the que bt you hold for more than 15 to 20mins,noone answers, lam so annoyed and frustrated, l dont ever want to buy from them again, and this is the 2nd time, bt it was better the 1st time, l got it though they delayed and they could answer phones, lts realy disgusting that they tell you that they dont do refunds but noone is responsible for sales, taking peoples hard earned money for grantted, yes l wanted a wig l paid and why cant they deliver, so unprofessional and uncalled for