Poor Service

On the 17 May 2021 my bigger sister purchased wig from a so trusted wave store called Exclusive Virgin Hair. She made payment on 17 May 2021 and they confirmed that they have received it. The hair cost R1500 and she had to add R100 for delivery which amounted to R1600. She has been making follow up since but no response to her messages.On the 28 May she even went beyond by sending my younger sister to one of the Branch in Pretoria so she can collect but they refused to give her and said the courier is already on the way to deliver.

[08/07, 9:11 pm] Nompumelo: Gooday, I am making follow-up with regard to the above order

[08/07, 9:11 pm] Exclusive Virgin Hair: Good Day Nompumelelo Thank you for your Order. Please note: We have processed & dispatched your order.

We apologize for the slight delay for the Delivery of your order, due to the high volumes of orders we received from the Sale.

NB: Our courier company does not work on weekends, You can start tracking your order from Wednesday afternoon.

www.aramex.co.za

The above conversation was May and she has still been waiting. The tracking number they sent keeps on saying not found or invalid.

All what she asking for is her refund please, she is tired of hearing empty promises from Exclusive Virgin Hair.

We would really appreciate your assistance thanks.

They can contact my sister for refund on this number. Nompulelo ***