Poor Quality hair_No accountability, care or response

16 December 2019 i Bought hair from Exclusive Virgin hair Main branch. I did not receive delivery in 2018. I received the hair January 2019. I have been sending them pictures of the hair in February as that is when i started wearing the hair. They told me to treat the hair. i was surprised as this was not the first time i had bought from them. I did not have to treat the hair for the quality to be right.

I have sent the for treatment twice and the is just worse. They ignore my whatsapp messages now. Even with my first purchase, my delivery was a month late and i had to take lodge a claim at small claims court for them to respond to my complaint.