Online hair ****

I bought hair on the 19th of March on an online special that they were running. The hair has not been delivered. Delivery on their advert was promised to be delivered within 1-2 days. I contacted ********** to confirm if they have stork before making payment. She confirmed and directed me to send the proof of payment to ********** . Which I did on that very same day and she acknowledged receipt of payment same time and that order is being processed. The problem now started when it was time to deliver the hair. I gave them a week thinking that they are maybe experiencing delays. The second week came and passed that’s when I started getting worried. I WhatsApp the 073 number to inform her that I still haven’t taken delivery of the hair. She coldly give me a link to Facebook contacts without any explanations about the delay. I tried for another week to call all the different brunch numbers to my surprise some phones rang unanswered and some were not going through. Tried texting the 073 number to inform her that I can’t get through to anyone. She would read my texts and not reply. Tried the 082 number to date she has rep**** to any of the texts I sent. The last text was her telling she is processing the order on the 19th of March. I went to the Pretoria brunch were they told me to my face that’s it not their problem, they can’t do anything to help me. They gave me Carol’s number who is apparently responsible for delivery ********** . The phone rings and no one answers, text are read but no reply. This has really been a frustrating month for me having to constantly make phone calls that go unanswered and when someone answers they always tell me they will call me back when they get hold of Carol. Who has to date not called or rep**** to any of my texts. I highly do recommend doing business with them. Very unprofessional