Incompetence

On Friday the 29th, the above mentioned business posted an advert On Facebook about a sale. Among the wigs advertised were a fringe bob wig for R950 and a pixie wig for R450. The fringe bob wig was not in stock, and I had to buy alternative hair which cost me R650 more. When I wanted the pixie wig I was told that I have to pay R150 extra in order for the wig to be customized, which was not stated in the ad. I refused to pay and the receptionist phone the manager, who spoke to me on the phone and stated that the wig will be customized for free since it was not stated in the advert that one has to pay an extra R150 for customizing. I appreciate this as it showed them taking accountability. When it was time to make a payment I was informed that their speed point was not functional, so I had to exit the store and go withdraw money at a nearby ATM. The level of incompetence is appalling. Firstly, they advertised the sale and didn’t have everything advertised in stock. That’s a huge inconvenience because I had to adjust the budget I already had in place. Secondly, it was the management’a responsibility to ensure that the speed point was functional. With the rate of crime in our country it’s unsafe to hold large amounts of cash on you as a person. I drove all the way from Vanderbijlpark to Ghandi Square, Johannesburg to support a business that I thought was reputable. They really need to do better