I am ****med by exclusive virgin hair

I am here to share my experience about exclusive virgin hair. On the 28 Nov 2021, I went to exclusive virgin hair, Sable Square branch in cape Town to buy an advertised 30inch hair wig on black friday special. The wig was R3050. When I got there I was given a number to call because they didn't have the stock available in their store. I tried to whatsupp and call the number for online ordering. Eventually I ordered online via EFT paying R3150, R100 was for door to door delivery. I've been trying to contact them since that time but there was no response at all. I waited until I received only 18 inch wig on the 13th of Dec 2021. I immediately tried to contact them via whatsupp number, the response was to go to any exclusive virgin hair around cape Town and exchange it. I asked them to negotiate with one of their stores in cape Town so that when I got there, I must have a wig. Surprisingly no response since then. I took initiative to call both branches in cape Town and they don't have a stock in their stores. Now I'm stuck with a wig I didn't order and no response from them I believed that consumers are being ****med by this company Exclusive virgin hair is a ****. I really need help to get my refund. Thank you