Exclusive ************

So I bought a 22" Peruvian full frontal wig at Exclusive Virgin Hair S.A in 2017. I noticed that the hair would tangle quite a lot. Especially when washed. I thought maybe it's the temperament of Peruvian hair. After the last wash the hair has tangled so bad that I can't use it.

I reported the issue to them on Saturday 01 September 2018 via WhatsApp. First I was told i was not supposed to use L'Oréal elvive, but Tresemme. Then I got told by Diana that their manager is at a launch in EL and that she would call me the following Monday 1st thing. Come lunchtime Monday I inform them via WhatsApp I haven't been called. Flat IGNORE.

Still I call them 3 times, after which I get told manager still not back and I must go to the nearest store. I go into the store on 08 September 2018, only to meet a rude and unaccommodating receptionist who tells me I should have brought the hair to them Everytime I want it washed - which I will be charged for by the way. What nonsense? If it's the real deal, that shouldn't Matter who washes it and which legit products.

I refuse to leave and when she sees that other customers are hearing my complaint and seeing the **** with, she calls security on me. Two white Gentleman. Big mistake. I Afrikaans them, they let me be and advise me to open a case with Small Claims. While they are there, some arrogant guy - some foreigner, from Exclusive calls me about my complaint, saying I am making noise in their shop and what is it I want. Apparently the owner.

I say I want my R3750 back, which I they sold me **** hair for. He continues to say it's passed the 1year guarantee so they can't help me it's my fault. I ask where is your 1 year guarantee written, tell me. He can't answer me and instead he says I must do whatever I want. I made it very clear that I can do that via other avenues and did not have to run after them for my money, but instead I opted to talk to them 1st for a solution.

So this is me doing what I want. Exclusive Virgin Hair S.A, I am sure there are many women out there who you have ****** of their hard earned money, but they are too scared to complain or don't know what to do. Sorry dearies, I won't rest until you pay for this. No customer service, **** products and instead of resolving complaints you call security to deal with it. Pity for you, because those guys aren't stupid either. Good thing they were whites. You will never rob a South African again of their money. Feel free to share the hell out of this.