Disgusting customer service

I paid for hair on 24 November, at the Durban branch, which they did not have stock of then. I was told that I'd be receiving the hair the following Tuesday, which was not the case. Tuesday became Saturday which became "next week Wednesday" and Saturday again, until I was eventually directed to call the Head Office. Calling Head Office has made it worse because I'm just being given problems, not solutions. I've given my number to about 4 people, I don't even know what its for! Everyone is blaming someone else but no one is telling me when I'm going to receive my parcel!!! It's just excuses on top of excuses and I'm already very disgusted! A HAIR SHOP THAT CAN'T GET HAIR!!!