Complaint

I bought a wig on the 26th of Feb from The Hairspace sa and they usually promise to deliver within 2-3 days. I still haven't received anything other than a tracking order that doesn't exist. I tried talking to them several times and now they are not even taking my call and not responding to my messages. Exclusive virgin hairs sa is the one dealing with this order and ignoring my calls. The lady was very rude last time we spoke. I called the shop and they said they can't help in any way the only people that can help are the ones that chose to ignore my calls(exclusive virgin hair sa). I want my money back now because I'm being treated as if I was buying on credit and I don't know how I'm gonna get it because they are ignoring me