Clumpsy Uncustomized Wig

I spent R2350 but very unhappy. I bought the wig at Newtown branch. The wig was small on fitting it then they told me that it's because my hair is thick once it's plaited it'll fit. Out of desperation I bought it coz I needed it for my graduation. I relaxed and plaited as adviced but the wig didn't fit still. I went back on the 25th of Sept then they started afresh and made a new wig. Now the wig is not customized, it's not neatly done. I'm quite unhappy a result I'm taking the matter with head office. I can't spend so much & get a clumsy done wig.