bad quality and service

So I sent this to exclusive hair about 3 weeks ago:

"I bought hair kim K in January at Newtown and now I can't just wear the thing without it being co****, its frustrating me now because everyday in the past week I have to sit down for minutes combing this hair or 4 times a day, its totally unacceptable for me to spend money on something like this and I don't think it's even suppose to be in your store if you claiming that you sell 9A grade, my first purchasein Roodepoort was perfect but now this...? Please advice on how to fix this."

They told me to take it back to Newtown which I did then they treated the hair, when I fetched the hair on the very same day it was giving me the same **** again I took it back, they said I should leave the hair they will give me a new wig... hawu my delivery comes and they tell me there is nothing wrong with my hair, so I asked this lady from head office if am supposed to go to the bathroom 4 times a day at work to fix my hair and waste my money by bringing it to them everyday, she said there is nothing wrong with my hair and the owner is not available. Now I have to wait for the owner whom they say went on a business trip to see if he/she is available and can assist. well I'm still waiting but I am not letting this go I will take it further than this if I have to, i don't pay my monthly legal fees for nothing its actually for people like this who take advantage of their clients, they don't even respond to the things we write here.