Bad customer service

Good day.

On the 28th of October 2021, I went to Exclusive Virgin Hair (the Newtown Branch). I bought a 14” Peruvian 360 wig and had it installed at the branch.

As we were busy I told the lady doing my hair that it is a little tight and she carried on to say it will loosen up as time goes on and she has to secure the wig.

Fast forward to a week later. I had the worst headaches and couldn’t take the pain anymore and I loosened my wig. To my dismay: -my hairline was gone, -I had scabs along my hairline and at the back of my head and I had hair loss.

In the interim my wig got damaged. I have pictures to support my claims.

I took the liberty to reach out to Exclusive Hair on multiple occasions and platforms and I haven’t got a response as yet.