Bad Communication skills from Exclusive Hair

I have ordered a Bob weave online, it was on special at R500 plus R90 delivered. I spoke to the exclusive team on what'sup they gave me the account number, told me to send proof of payment via what'sup wich I did. Payed on the 26 January 2022 then waited 24hours. No communication from their side. I started calling no answer. I called the cell the lady told me to what'sup call I did that no answer. If they can't deliver my hair or communicate. The least they can do is to sent my R600 back. They lack communication, not professional what so ever. *** that is their mobile number to order hair.