NPS Score
-100
Recommended: Unlikely
Feb '26 - Sep '26
Frequently Asked Questions About Exclusive Motor Sport t/a exclusivebrandsonline
How is Exclusive Motor Sport t/a exclusivebrandsonline rated on Hellopeter?
Hellopeter has tracked Exclusive Motor Sport t/a exclusivebrandsonline across 1 reviews. Exclusive Motor Sport t/a exclusivebrandsonline hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Exclusive Motor Sport t/a exclusivebrandsonline? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2021
Poor service and even worse quality.
In November 2025 we decided to purchase an electric dirt bike for my son for Christmas from Exclusive Brands Online and I phoned the Pretoria branch to confirm stock availability even though the website indicated there was stock. Below is a list of concerns that lead me to posting this, as a warning to all about the quality and service you can expect from this company. 1. No stock. After 2 weeks where the bike didn't arrive, we followed up. We were informed that there is no stock, that the bike was on back-order and that the shipment had been delayed. 2. When the bike arrived on 23 December 2025, we noticed the following: - The one panel was broken (replacement was sent and arrived in January 2026.) - The dimensions were not what was advertised. When queried, we were told that it is the new spec, blaming the supplier for not informing them and therefore they didn't update the website. - The power was not what was advertised. We opted for the 1000W electric dirt bike. When it arrived, the motor was 800W, the batteries could only deliver 432W and further inspection revealed that the controller is limiting at 350W. - The bike stopped working within 3 weeks and when inspecting, I found that the steering yoke was broken. This also explained why the alignment of the wheel and handlebars kept changing. - Just over three week from arrival, the above mentioned yoke completely broke, causing an accident. Luckily nobody was seriously injured. When raising this with the team, I was simply told to take the bile to the warehouse for inspection. After 15 working days of absolute radio silence despite our follow-up emails and calls, I received the inspection report stating simply that "the brackets had broken" with the assumption that it was likely due to an impact or dropping the bike. They also issued an invoice to repair the bike. That's it. This was all raised with the team at Exclusive Brands Online and in the two days preceding Christmas, we received different answers, varying from "send it back to us and we will refund you" (obviously, as it was a Christmas present that only arrived on 23 December, this was not an option) all the way to "oh we put the wrong pamphlet in for you and it is in fact a 1000W bike (which it obviously is not and the photo proof had been sent to them). The poor delivery, attempting to gas-light us and terrible quality of the product is appalling and what makes it worse, is that on the website the new stock is again being advertised with the same false information. It also still states that they offer next day delivery. Exclusive Brands Online is purposefully deceiving potential buyers and it needs to stop. Lastly, when I logged a complaint on 17 january 2026, I asked that a senior member of management contact me to discuss my grievences. To date nobody has even acknowledged my request.
1 reviews | Active since Jun 2021
Poor service and even worse quality.
In November 2025 we decided to purchase an electric dirt bike for my son for Christmas from Exclusive Brands Online and I phoned the Pretoria branch to confirm stock availability even though the website indicated there was stock. Below is a list of concerns that lead me to posting this, as a warning to all about the quality and service you can expect from this company. 1. No stock. After 2 weeks where the bike didn't arrive, we followed up. We were informed that there is no stock, that the bike was on back-order and that the shipment had been delayed. 2. When the bike arrived on 23 December 2025, we noticed the following: - The one panel was broken (replacement was sent and arrived in January 2026.) - The dimensions were not what was advertised. When queried, we were told that it is the new spec, blaming the supplier for not informing them and therefore they didn't update the website. - The power was not what was advertised. We opted for the 1000W electric dirt bike. When it arrived, the motor was 800W, the batteries could only deliver 432W and further inspection revealed that the controller is limiting at 350W. - The bike stopped working within 3 weeks and when inspecting, I found that the steering yoke was broken. This also explained why the alignment of the wheel and handlebars kept changing. - Just over three week from arrival, the above mentioned yoke completely broke, causing an accident. Luckily nobody was seriously injured. When raising this with the team, I was simply told to take the bile to the warehouse for inspection. After 15 working days of absolute radio silence despite our follow-up emails and calls, I received the inspection report stating simply that "the brackets had broken" with the assumption that it was likely due to an impact or dropping the bike. They also issued an invoice to repair the bike. That's it. This was all raised with the team at Exclusive Brands Online and in the two days preceding Christmas, we received different answers, varying from "send it back to us and we will refund you" (obviously, as it was a Christmas present that only arrived on 23 December, this was not an option) all the way to "oh we put the wrong pamphlet in for you and it is in fact a 1000W bike (which it obviously is not and the photo proof had been sent to them). The poor delivery, attempting to gas-light us and terrible quality of the product is appalling and what makes it worse, is that on the website the new stock is again being advertised with the same false information. It also still states that they offer next day delivery. Exclusive Brands Online is purposefully deceiving potential buyers and it needs to stop. Lastly, when I logged a complaint on 17 january 2026, I asked that a senior member of management contact me to discuss my grievences. To date nobody has even acknowledged my request.