Poor service - ****med with a funeral policy

Employees reached out to me on WhatsApp, I was told I need to take a policy before they can assist me I took out the policy, I've been waiting to be assisted with a loan. On a daily basis I'm told via WhatsApp that I will have an update the following day. So poor services. When calls are made phones are off but WhatsApps goes through. Huli came through to assist me, sounded very professional but no luck.