Exclusive Global Visas

<div>It was to be our first overseas holiday as a family (with our 2 boys, aged 5 and 6 years old). We were referred to Exclusive Global Visas to assist us in organising our visas for the UK. We sent the forms to them (8 March), which they confirmed they had received. Also followed up 2 days later and they said that they were busy with it. I had also booked and paid for flight tickets and accommodation as they had confirmed, on email, that we had more than enough time. Two and a half weeks later I called them up to find out if everything was on track and they informed us that they had had a server crash (which turned out to be a lie, it was a faulty laptop) and lost all our info, we needed to resend all our applications in. They then proceeded to tell us that we should have called earlier to see what was going on (!!), and that they accept no responsibility as it wasn't their fault. They also said we should not have booked flight tickets before getting our visas, although this was not brought to our attention beforehand. Needless to say, our flight left without us or our visas. We incurred cancelation fees for flights and accommodation, and haven't even received an apology from these guys. They recommended that we should just wait until the last minute as there was a good chance we'd get our visas, even though this landed up costing us more (again they are refusing to accept any liability). When I questioned them about email backups, which surely such a company would use their response was as follows: "Due to the popi act the host is not permitted to keep emails on their server once it is downloaded, I contacted the host provider they were not able to recover any of the data from the server as it was all removed as soon as we received it". This is complete nonsense, inaccurate and false.</div>