Think twice...

Dear Shaun,

Thank you for your review.
Your review refers.
Please note the e-mail communication below:
Your unit was brought in for assessment due to a concern you had " The board doesn’t want to go in a straight line, it keeps “twisting / flexing” on its own if that’s explanatory ? after 4-5meters, which forces you to stop and turn correcting the board on a level plane again " in order for us to assist you. 
The unit was assessed and the following response was provided: 
 

 

"From: info EBO <***>
Sent: 06 March 2019 12:08 PM
To: Shaun LeGrange <***>
Subject: RE: #5337 

 

Dear Shaun, 

 

Hope you are well. 

1.    We would like to inform you that the unit has been re-calibrated and tested for more than six minutes as per the attached image refers without any malfunction. 

The Hoverboard is within full operational capacity. The twisting is normal as the Hoverboard must be able to move(twist) for the unit to drive and turn accordingly. Will you kindly please ensure that the rider/user places his/her feet correctly at all times as it might cause the unit to turn to much when the user moves his/her feet. With children please ensure that their feet is positioned on the outer side of the foot pads as they are lighter that adults. Attached image named “capture” is of explanation of the positioning of the feet. 

2.    The bearing within the middle was also assessed as per your request and is normal. All of our Hoverboards is designed like this within the middle for the balancing pin referred to, to have play on to balance and turn the device easier. 

3.    A video has been added of the operating condition of this unit as well. 

 

 

Your Hoverboards will be released for delivery shortly. 

(Kindly please note * additional imaging was added for reference of the unit received) 

Have a wonderful day and week ahead. "

 

We assisted you with an image (point 1) of how to position your feet accordingly whilst riding as when the rider changes their feet positioning or places their feet incorrectly the hoverboard may turn and cause the driver to climb off and on again. 

We have also assisted within 1 working day since the unit arrived at no courier charge or additional fee and returned the unit asap for the rider to not loose too much time without the unit. 

Trust you will find this well. 

Please feel free to inform us should you require any furthermore assistance. 

Kind regards 
EBO

 

 

 

 

 

Dear Shaun,

Please note that the unit you purchased is not advertised as APP enabled: 
 

R 4,199.00 R 7,400.00

Color

Qty 

Our MiniRobots for Example is APP enabled and stated and advertised as specified. i-Glide 10" Off-Road App Enabled Minibot Segway

We are proud to announce that we are the Top Online Seller of hoverboards in South Africa.

We offer the Best Deals with Quality and Price in Mind.

 

Click Here To View Our Full Range Of Hoverboards  

 

Safe To Use
 Requiring no experience to operate, we’ve added increased safety elements to ensure stable driving conditions. Our smart battery management system is made from the highest quality components to prevent unnecessary incidents - cutting power to the system as soon as control is lost. 

 

Due to its light weight, the V4 iGlide is convenient to take with you wherever you may need to go. Not only is it dustproof, the V4 Hoverboard is easily manoeuvrable around sharp bends and turns – making it durable, strong and easy to operate.

Specifications

 | Minimum load  | 17-20 Kg
 | Maximum load  | 120 kg
 | Maximum cruising speed  | 10 - 15 km/h
 | Maximum Mileage (after full charge)  | 15-20 km (Depending on terrains)
 | Maximum climbing angles  | 35 degrees
 | Power  | 750-800 watts
 | Battery  | Li-ion battery 37V, 4.4AH
 | Working temperature  | 10°-50°
 | Storage temperature  | -20°-50°
 | Charging temperature  | -15°-50°
 | The use of temperature  | -15°-50°
 | Charging time  | 2-3 hours
 | Charging requirements  | 100 V -240V 50/60HZ
 | Lights  | Yes
 | Motor power  | 350w*2
 | Dimension  | 700*220*230mm
 | Pedal height  | 200mm
 | Tire size  | 200mm
 | Chassis clearance  | 50mm
 | Certification  | CE & ROHS & FCC
 | Includes  | Hoverboard ; Charger
 | Tire  | Solid Rubber Tires
 | Bluetooth  | Enabling Bluetooth:
 Switch the Hoverboard on (the hoverboard must stay on throughout the connection process.) Go into the Bluetooth settings on your Bluetooth device (Cell phone Android/IOS) Search for devices The hoverboard connection should then appear on your device as a new device. Click on the hoverboard to start connection. As soon as it is connected it will appear on your device You can now try to play music from your Music playlist and the sound will reflect upon the hoverboard.1 Built-In Bluetooth Speaker
|   | IMPORTANT: Just in case your newly purchased product needs to be serviced or returned, please keep the original packaging materials and original receipt. Damage to a Product returned to EBO for service or return due to inadequate packaging will void your warranty or return/exchange acceptance. 

FOR  EXAMPLE:

Our Minbots is APP enabled and stated and advertised as specified. 

"i-Glide 10" Off-Road App Enabled Minibot Segway"

We did agree that there was imprinting on our User manual of Tau Tau APP enabled, but it is a standard user manual that is used for the 8.5" hoverboards (both APP and Bluetooth enabled). If you purchase the bluetooth enabled unit you ignore the APP instruction as this unit was purchased as a Bluetooth only hoverboard. We have then changed it to avoid future confusion as you were the first customer to complain about that.
The unit you purchased is not at all advertised as APP Enabled referred to the above mentioned. 

Kind regards 
EBO