SM
Suzette M
1 reviews | Active since Feb 2022
15 Feb 2022, 11:17
Exclusive Brands Online
<div>Very Unhappy about the customer service! The delivered our hoverboard with two different rims on. After returning it they fixed it. Now that it is out of warranty the chassis cracked on that incorrect wheel side because of apparently incorrect foot placement according to them. My son weighs 30kg on a hoverboard that can take up to 120kg, he did not crash and cannot place his feet incorrectly as he wont be able to ride. They are unwilling to even consider compromising on the matter and we have to fit the whole bill of repair. Initial quote was R850 and after that a further R850 had to be paid as it is still not working. They have had our unit since 04.01.2022 and it is still not done. The Bluetooth never worked from the start it did not bother us but friends of ours also had to return one that did not work. Quality does not seem to be top priority and service even less so. Buy one from China mall same quality but a lot cheaper.</div>
Helpful (0)
Replies (9)0
Replies (9)
Exclusive Brands Online's replyOfficial
15 Feb 2022, 11:38Dear Suzette,
Thank you for your review submitted.
Please note that your Hoverboard is almost a year out of warranty as it has been purchased on the 15th of March 2020.
It has a 1 year manufacturing warranty, thus your warranty expired on in March 2021.
Your unit is almost a year out of warranty as it was booked in on the 4th of January 2022 and therefor repairs required to be paid for. Also referring to the imaging of the condition of your hoverboard via the following link, this hoverboard has severe physical damage and misuse and therefor the required parts needed to be replaced for further testing: https://drive.google.com/drive/folders/1BeMTaeVOfBEC1xJg74XwPPbNVwPh9B9P?usp=sharing Furthermore to the above, the payment for this repairs was only processed on the 1st of February 2022.
Kindest regards
Thank you for your review submitted.
Please note that your Hoverboard is almost a year out of warranty as it has been purchased on the 15th of March 2020.
It has a 1 year manufacturing warranty, thus your warranty expired on in March 2021.
Your unit is almost a year out of warranty as it was booked in on the 4th of January 2022 and therefor repairs required to be paid for. Also referring to the imaging of the condition of your hoverboard via the following link, this hoverboard has severe physical damage and misuse and therefor the required parts needed to be replaced for further testing: https://drive.google.com/drive/folders/1BeMTaeVOfBEC1xJg74XwPPbNVwPh9B9P?usp=sharing Furthermore to the above, the payment for this repairs was only processed on the 1st of February 2022.
Kindest regards
Exclusive Brands Online's reply15 Feb 2022, 11:38
Official
Dear Suzette,
Thank you for your review submitted.
Please note that your Hoverboard is almost a year out of warranty as it has been purchased on the 15th of March 2020.
It has a 1 year manufacturing warranty, thus your warranty expired on in March 2021.
Your unit is almost a year out of warranty as it was booked in on the 4th of January 2022 and therefor repairs required to be paid for. Also referring to the imaging of the condition of your hoverboard via the following link, this hoverboard has severe physical damage and misuse and therefor the required parts needed to be replaced for further testing: https://drive.google.com/drive/folders/1BeMTaeVOfBEC1xJg74XwPPbNVwPh9B9P?usp=sharing Furthermore to the above, the payment for this repairs was only processed on the 1st of February 2022.
Kindest regards
Thank you for your review submitted.
Please note that your Hoverboard is almost a year out of warranty as it has been purchased on the 15th of March 2020.
It has a 1 year manufacturing warranty, thus your warranty expired on in March 2021.
Your unit is almost a year out of warranty as it was booked in on the 4th of January 2022 and therefor repairs required to be paid for. Also referring to the imaging of the condition of your hoverboard via the following link, this hoverboard has severe physical damage and misuse and therefor the required parts needed to be replaced for further testing: https://drive.google.com/drive/folders/1BeMTaeVOfBEC1xJg74XwPPbNVwPh9B9P?usp=sharing Furthermore to the above, the payment for this repairs was only processed on the 1st of February 2022.
Kindest regards
SM
Suzette M's updateReviewer Update
15 Feb 2022, 11:51This is an off-road hoverboard as advertised by you, there are scratched but it was never crashed. My son rides on roads and grass if this is the off road capability, no one should buy the smaller ones as they will never last.
We returned that unit the 1st time that same March of 2020 because of the first fault and only received it back after the 14th of May duly missing 2 months of the so called warranty.
The second payment after your inaccurate assessment the first time was only done the 1st of Feb.
It took you a week to acknowledge the POP alone and this is the first response I have had since then.
This is a year after the warranty expired but we received a faulty unit from the start and should have returned it then.
We returned that unit the 1st time that same March of 2020 because of the first fault and only received it back after the 14th of May duly missing 2 months of the so called warranty.
The second payment after your inaccurate assessment the first time was only done the 1st of Feb.
It took you a week to acknowledge the POP alone and this is the first response I have had since then.
This is a year after the warranty expired but we received a faulty unit from the start and should have returned it then.
SM
Suzette M's update15 Feb 2022, 11:51
Reviewer Update
This is an off-road hoverboard as advertised by you, there are scratched but it was never crashed. My son rides on roads and grass if this is the off road capability, no one should buy the smaller ones as they will never last.
We returned that unit the 1st time that same March of 2020 because of the first fault and only received it back after the 14th of May duly missing 2 months of the so called warranty.
The second payment after your inaccurate assessment the first time was only done the 1st of Feb.
It took you a week to acknowledge the POP alone and this is the first response I have had since then.
This is a year after the warranty expired but we received a faulty unit from the start and should have returned it then.
We returned that unit the 1st time that same March of 2020 because of the first fault and only received it back after the 14th of May duly missing 2 months of the so called warranty.
The second payment after your inaccurate assessment the first time was only done the 1st of Feb.
It took you a week to acknowledge the POP alone and this is the first response I have had since then.
This is a year after the warranty expired but we received a faulty unit from the start and should have returned it then.
Exclusive Brands Online's replyOfficial
15 Feb 2022, 12:37Repairs takes 7 to 10 working days as per policies. Please check your link on your unit provided with repairs outcome as the warehouse has updated the link with this unit that has been repaired and testing videos and imaging is also provided on your link for reference. The unit is undergoing final testing to confirm all is in order of which you will then be informed to collect.
The units thus has already been repaired.
As per our response above, the unit is almost a year out of manufacturing warranty and no retailer can cover any repairs or replacement costs under a warranty that has expired almost a year ago nor any physical damage or misuse.
Furthermore we have not even charged for labour on the work done, which we could have according to general standard terms also charged. Added onto this on the chassis and the main board there was a total of R 200.00 discount also provided as good gesture to assist you.
Kindest regards
The units thus has already been repaired.
As per our response above, the unit is almost a year out of manufacturing warranty and no retailer can cover any repairs or replacement costs under a warranty that has expired almost a year ago nor any physical damage or misuse.
Furthermore we have not even charged for labour on the work done, which we could have according to general standard terms also charged. Added onto this on the chassis and the main board there was a total of R 200.00 discount also provided as good gesture to assist you.
Kindest regards
Exclusive Brands Online's reply15 Feb 2022, 12:37
Official
Repairs takes 7 to 10 working days as per policies. Please check your link on your unit provided with repairs outcome as the warehouse has updated the link with this unit that has been repaired and testing videos and imaging is also provided on your link for reference. The unit is undergoing final testing to confirm all is in order of which you will then be informed to collect.
The units thus has already been repaired.
As per our response above, the unit is almost a year out of manufacturing warranty and no retailer can cover any repairs or replacement costs under a warranty that has expired almost a year ago nor any physical damage or misuse.
Furthermore we have not even charged for labour on the work done, which we could have according to general standard terms also charged. Added onto this on the chassis and the main board there was a total of R 200.00 discount also provided as good gesture to assist you.
Kindest regards
The units thus has already been repaired.
As per our response above, the unit is almost a year out of manufacturing warranty and no retailer can cover any repairs or replacement costs under a warranty that has expired almost a year ago nor any physical damage or misuse.
Furthermore we have not even charged for labour on the work done, which we could have according to general standard terms also charged. Added onto this on the chassis and the main board there was a total of R 200.00 discount also provided as good gesture to assist you.
Kindest regards
SM
Suzette M's updateReviewer Update
15 Feb 2022, 12:49The second POP was sent the 1st of FEB, that is now 10 working days and it is still not done.
Nothing was indicated for labor cost and even after your gracious discount of R200 I still had to pay an additional R1700 for this repair almost costing a new one. This unit had issues from the start, that is a fact. Unfortunately it will break my sons heart if I refused to pay for the repair as he bought it with his own birthday money. Communication has been iffy at best and the only response I received from you was after I posted on here. Not even a review on your website or Facebook had you contact me. I would not recommend buying anything from this brand after this experience.
Nothing was indicated for labor cost and even after your gracious discount of R200 I still had to pay an additional R1700 for this repair almost costing a new one. This unit had issues from the start, that is a fact. Unfortunately it will break my sons heart if I refused to pay for the repair as he bought it with his own birthday money. Communication has been iffy at best and the only response I received from you was after I posted on here. Not even a review on your website or Facebook had you contact me. I would not recommend buying anything from this brand after this experience.
SM
Suzette M's update15 Feb 2022, 12:49
Reviewer Update
The second POP was sent the 1st of FEB, that is now 10 working days and it is still not done.
Nothing was indicated for labor cost and even after your gracious discount of R200 I still had to pay an additional R1700 for this repair almost costing a new one. This unit had issues from the start, that is a fact. Unfortunately it will break my sons heart if I refused to pay for the repair as he bought it with his own birthday money. Communication has been iffy at best and the only response I received from you was after I posted on here. Not even a review on your website or Facebook had you contact me. I would not recommend buying anything from this brand after this experience.
Nothing was indicated for labor cost and even after your gracious discount of R200 I still had to pay an additional R1700 for this repair almost costing a new one. This unit had issues from the start, that is a fact. Unfortunately it will break my sons heart if I refused to pay for the repair as he bought it with his own birthday money. Communication has been iffy at best and the only response I received from you was after I posted on here. Not even a review on your website or Facebook had you contact me. I would not recommend buying anything from this brand after this experience.
Exclusive Brands Online's replyOfficial
15 Feb 2022, 13:011. The repairs is done as per the above mentioned reply. Please refer to your link sent initially with your reports, invoices and imaging as this gets updated. There is a provided folder with video and imaging references so far that the unit is working and operational and repaired. It is currently undergoing final testing of which more videos will be loaded upon for operation of this unit and then we will inform you on collection.
- Link: https://drive.google.com/drive/folders/1Iv4nXLWa6_vQ6R0rv1bLVppDSIkrAnwL?usp=sharing
We can unfortunately not share the whole folder as this has your personal details upon. You are however welcome to refer back to your emails for the link provided initially.
2. The discounts are indicated on the invoices provided on your folder which you have processed payment on. You are welcome to view the invoice as you will note it under the discount section of the invoices provided.
Thank you
Kindest regards
- Link: https://drive.google.com/drive/folders/1Iv4nXLWa6_vQ6R0rv1bLVppDSIkrAnwL?usp=sharing
We can unfortunately not share the whole folder as this has your personal details upon. You are however welcome to refer back to your emails for the link provided initially.
2. The discounts are indicated on the invoices provided on your folder which you have processed payment on. You are welcome to view the invoice as you will note it under the discount section of the invoices provided.
Thank you
Kindest regards
Exclusive Brands Online's reply15 Feb 2022, 13:01
Official
1. The repairs is done as per the above mentioned reply. Please refer to your link sent initially with your reports, invoices and imaging as this gets updated. There is a provided folder with video and imaging references so far that the unit is working and operational and repaired. It is currently undergoing final testing of which more videos will be loaded upon for operation of this unit and then we will inform you on collection.
- Link: https://drive.google.com/drive/folders/1Iv4nXLWa6_vQ6R0rv1bLVppDSIkrAnwL?usp=sharing
We can unfortunately not share the whole folder as this has your personal details upon. You are however welcome to refer back to your emails for the link provided initially.
2. The discounts are indicated on the invoices provided on your folder which you have processed payment on. You are welcome to view the invoice as you will note it under the discount section of the invoices provided.
Thank you
Kindest regards
- Link: https://drive.google.com/drive/folders/1Iv4nXLWa6_vQ6R0rv1bLVppDSIkrAnwL?usp=sharing
We can unfortunately not share the whole folder as this has your personal details upon. You are however welcome to refer back to your emails for the link provided initially.
2. The discounts are indicated on the invoices provided on your folder which you have processed payment on. You are welcome to view the invoice as you will note it under the discount section of the invoices provided.
Thank you
Kindest regards
SM
Suzette M's updateReviewer Update
15 Feb 2022, 14:02Please read my response again. I did see the R200 discount, nothing was mentioned about labour and I still Paid R1700 to repair the unit even after your R200 discount.
Is testing then not included in the 7-10 days repair, seeing as it is 10 days now and still not done!
Is testing then not included in the 7-10 days repair, seeing as it is 10 days now and still not done!
SM
Suzette M's update15 Feb 2022, 14:02
Reviewer Update
Please read my response again. I did see the R200 discount, nothing was mentioned about labour and I still Paid R1700 to repair the unit even after your R200 discount.
Is testing then not included in the 7-10 days repair, seeing as it is 10 days now and still not done!
Is testing then not included in the 7-10 days repair, seeing as it is 10 days now and still not done!
Exclusive Brands Online's replyOfficial
15 Feb 2022, 14:16Labour fees are charged standard by any repairs department on repairs that is out of warranty. This was not noted on the invoice because it was not charged out of goodwill to assist.
Please refer to our responses above. The repairs is done as well as most of the testing. As stipulated upon our repairs terms, it states REPAIRS is done between 7 to 10 working days. We have done the repairs and most of the testing within this time-frame additionally. As corresponded with your husband, we do multiple rounds of testing to ensure that the unit is operational before release. This takes time as we would like to give our customers the most assistance as possible to ensure that the unit is operational after repairs and to provide examples for assistance of surety of operational condition.
Please refer to our responses above. The repairs is done as well as most of the testing. As stipulated upon our repairs terms, it states REPAIRS is done between 7 to 10 working days. We have done the repairs and most of the testing within this time-frame additionally. As corresponded with your husband, we do multiple rounds of testing to ensure that the unit is operational before release. This takes time as we would like to give our customers the most assistance as possible to ensure that the unit is operational after repairs and to provide examples for assistance of surety of operational condition.
Exclusive Brands Online's reply15 Feb 2022, 14:16
Official
Labour fees are charged standard by any repairs department on repairs that is out of warranty. This was not noted on the invoice because it was not charged out of goodwill to assist.
Please refer to our responses above. The repairs is done as well as most of the testing. As stipulated upon our repairs terms, it states REPAIRS is done between 7 to 10 working days. We have done the repairs and most of the testing within this time-frame additionally. As corresponded with your husband, we do multiple rounds of testing to ensure that the unit is operational before release. This takes time as we would like to give our customers the most assistance as possible to ensure that the unit is operational after repairs and to provide examples for assistance of surety of operational condition.
Please refer to our responses above. The repairs is done as well as most of the testing. As stipulated upon our repairs terms, it states REPAIRS is done between 7 to 10 working days. We have done the repairs and most of the testing within this time-frame additionally. As corresponded with your husband, we do multiple rounds of testing to ensure that the unit is operational before release. This takes time as we would like to give our customers the most assistance as possible to ensure that the unit is operational after repairs and to provide examples for assistance of surety of operational condition.
SM
Suzette M's updateReviewer Update
15 Feb 2022, 14:24Please indicate all test to be done after a repair.
SM
Suzette M's update15 Feb 2022, 14:24
Reviewer Update
Please indicate all test to be done after a repair.
Exclusive Brands Online's replyOfficial
15 Feb 2022, 14:38Please refer to your report on your provided link for testing reference. Thank you in advance.
Exclusive Brands Online's reply15 Feb 2022, 14:38
Official
Please refer to your report on your provided link for testing reference. Thank you in advance.