Havor Board

We purchased a Havor board @ exclusive brands online. I had problems with the wheels since I purchased it. Initially the lady told me I must just pump the wheels, which I did. The problem persisted i send a few emails that went through but now they claiming it the wrong email address. She said that are trading under exclusive motor sport but that that company doesn't exist anymore for 4 years. The havor board I purchased was an off road one with the big wheels. Then pumping the wheels every second week as it goes flat vert quickly the one wheel got a puncher even not driving off road. I phone to ask can I come in to purchase a wheel or do I need to purchase it online. The man I spoke to me said I could do it either way. So I opted to go there so they can replace the wheel for me just to be informed that I can't purchase it by them directly I have to do it online. There is absolutely no after sales service. The young lady and guy I spoke to speaks over you and gets frustrated with you. I would not recommend buying any product from them rather purchase through a reliable established retailer to avoid frustration and being treated like they are doing you a favor