First class after sales service

My 9-year old son saved up 2-years of birthday money to purchase the Hoverboard Smart Glider 6.5" Bluetooth. It was incredible and brought so much joy. I was so worried that it was going to be a waste of money and cheap, however, quite the opposite was true. Problem, though, my son loved it so that he took a can of spray paint to it as wanted it to stay "new" after picking up some 'dings' and scratches - he went more than a bit overboard and ended up customizing it - there were buckets of tears when it no longer worked, so I sent an e-mail to *** as the Exclusive Brands website prided itself as the “the best after sales service”. I was bowled over by the service, immediate response and quote of only R200 to collect it from our residence in Cape Town to take it back to Pretoria to assess and R200 back again. I doubted that it was still under warranty, it shouldn't have been. However, this was the incredible response, letter and pictures ..... I doubt clients of Ferrari, BMW or Land Rover as as happy with their supplier client service: Incredible! https://drive.google.com/drive/folders/1FGUOjytayK7sWhy53_wrsyBEpPeYkzbu?usp=sharing