1 reviews | Active since Aug 2018
Faulty Hoverboard
Bought a hover board from them which was delivered to me faulty. The board kept flipping over so they collected it the next day. They discovered that there was a miscommunication on the Giro which they had to reset. The hover board obviously had scratches on it cause it kept flipping over so when I asked the lady who said she was the owner that I should receive a new board seeing that I had only had it for 1 day she rudely explained that she wouldn't cause it wasn't sent back in the original packaging. I feel that this could and should have been handled allot better from their side. VERY POOR
Dear Brett,
Thank you for submitting a review.
- Kindly please note our policies for exchange and returns refers:
" Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
- The product was used in accordance with the manufacturer’s terms and there is no evidence of structural damage(water or impact damage) or abuse;
- The original components and accessories are also returned; and
- The original plug has not been tampered with.
PLEASE NOTE: Physical damage (including seemingly trivial surface scratches, mark etc.) could result in an OBF (out of box failure) claim being rejected. In the event that you experience a problem with our new device, you are encouraged to return it as soon as possible to reduce the possible risk of an OBF rejection due to physical damage. Goods must be signed off upon arrival by the client, to the Courier Company in acceptance that all is within complete order."
- https://www.exclusivebrandsonline.co.za/pages/return-policy
2. Furthermore upon our e-mail in communication with you we also asked for the parcel to be
within original packaging as received as follow:
"Dear Brett,
Thank you for your enquiry. We have booked a collection as per the attached refers. Please print the attached documentation out for he Courier Guy if possible in order for collection reference.
Furthermore kindly please ensure that the Hoverboard and its charger is placed within its original packaging and in original and safe condition as received as we cannot be held responsible for any damage or loss whilst upon transit.
As soon as the board arrives, we will be able to do an assessment and provide you with feedback accordingly.
Trust you will find this well.
Thank you and looking forward to hearing from you.
Kindest Regards/Vriendelike Groete
Simoné Steenkamp
Tel: ***"
We have sorted this problem for you within 2 working days and assured that your board is within 100% working condition.
Once again we would like to Thank you for purchasing with us as this is the 2nd purchase from you and we hope to here from you again.
Trust you will find this well and take care.
Kindest regards
Exclusive Brands Online
Dear Brett,
Thank you for submitting a review.
- Kindly please note our policies for exchange and returns refers:
" Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
- The product was used in accordance with the manufacturer’s terms and there is no evidence of structural damage(water or impact damage) or abuse;
- The original components and accessories are also returned; and
- The original plug has not been tampered with.
PLEASE NOTE: Physical damage (including seemingly trivial surface scratches, mark etc.) could result in an OBF (out of box failure) claim being rejected. In the event that you experience a problem with our new device, you are encouraged to return it as soon as possible to reduce the possible risk of an OBF rejection due to physical damage. Goods must be signed off upon arrival by the client, to the Courier Company in acceptance that all is within complete order."
- https://www.exclusivebrandsonline.co.za/pages/return-policy
2. Furthermore upon our e-mail in communication with you we also asked for the parcel to be
within original packaging as received as follow:
"Dear Brett,
Thank you for your enquiry. We have booked a collection as per the attached refers. Please print the attached documentation out for he Courier Guy if possible in order for collection reference.
Furthermore kindly please ensure that the Hoverboard and its charger is placed within its original packaging and in original and safe condition as received as we cannot be held responsible for any damage or loss whilst upon transit.
As soon as the board arrives, we will be able to do an assessment and provide you with feedback accordingly.
Trust you will find this well.
Thank you and looking forward to hearing from you.
Kindest Regards/Vriendelike Groete
Simoné Steenkamp
Tel: ***"
We have sorted this problem for you within 2 working days and assured that your board is within 100% working condition.
Once again we would like to Thank you for purchasing with us as this is the 2nd purchase from you and we hope to here from you again.
Trust you will find this well and take care.
Kindest regards
Exclusive Brands Online