LC
Lindie Cronjé
1 reviews | Active since Feb 2022
09 Feb 2022, 10:22
Extremely poor aftercare service. It would be a gamble buying an electrical toy from them.
Initial order and delivery was quick. The after service can't even be explained as poor. It is non existing. Bought a ride on car, it was faulty. Head office only said they can't help, it's not their department. Operater also extremely rude and started shouting the more I tried to explain. Referred to email. Slow response. They just said it's a connection problem, no way of talking to anyone to guide you through searching for the fault but through email! Our ride on is still broken and a boy heartbroken and without a birthday gift.
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Exclusive Brands Online's replyOfficial
28 Feb 2022, 17:57Dear Lindie, thank you for submitting your review.
According to our records, your enquiry was submitted on Wednesday the 9th of February 2022 @ 8H04 of which a reply was then sent to you for assistance at 8H09 for our technical department to try and assist with the problem you are experiencing to sort it out for you whilst the unit is still with you to try and avoid unnecessary time back and forth.
A response was then only received from you on Friday the 11th of February 2022 at 17H00 in the afternoon after hours. Once we re-opened Monday on 14th of Feburary, we immediately responded to your response at 8H02 and booked a collection for the unit to come through for assessment.
The unit was collected by the courier on the 15th of February and delivered to us on the afternoon of the 16th. On the 17th the morning, it was assessed and a which we had then arranged for a brand new exchanged unit to be sent out for delivery release to you.
We have also then assisted with full assembly for you not to have to still assemble the unit and also provided operational testing and videos for surety and peace of mind reference of the operational condition. The new assembled and tested unit for you convenience was then released on the 18th of February and delivered on the 21st of February as standard courier delivery time to Middelburg from Pretoria is 3 to 4 working days.
We do apologize if you feel that we did not assist and trust the above was of good assistance in time to get this matter sorted for you as soon as possible as the records display rapid timing of exchange and assembly assistance.
Take care and stay safe.
Kindest regards
EBO team
According to our records, your enquiry was submitted on Wednesday the 9th of February 2022 @ 8H04 of which a reply was then sent to you for assistance at 8H09 for our technical department to try and assist with the problem you are experiencing to sort it out for you whilst the unit is still with you to try and avoid unnecessary time back and forth.
A response was then only received from you on Friday the 11th of February 2022 at 17H00 in the afternoon after hours. Once we re-opened Monday on 14th of Feburary, we immediately responded to your response at 8H02 and booked a collection for the unit to come through for assessment.
The unit was collected by the courier on the 15th of February and delivered to us on the afternoon of the 16th. On the 17th the morning, it was assessed and a which we had then arranged for a brand new exchanged unit to be sent out for delivery release to you.
We have also then assisted with full assembly for you not to have to still assemble the unit and also provided operational testing and videos for surety and peace of mind reference of the operational condition. The new assembled and tested unit for you convenience was then released on the 18th of February and delivered on the 21st of February as standard courier delivery time to Middelburg from Pretoria is 3 to 4 working days.
We do apologize if you feel that we did not assist and trust the above was of good assistance in time to get this matter sorted for you as soon as possible as the records display rapid timing of exchange and assembly assistance.
Take care and stay safe.
Kindest regards
EBO team
Exclusive Brands Online's reply28 Feb 2022, 17:57
Official
Dear Lindie, thank you for submitting your review.
According to our records, your enquiry was submitted on Wednesday the 9th of February 2022 @ 8H04 of which a reply was then sent to you for assistance at 8H09 for our technical department to try and assist with the problem you are experiencing to sort it out for you whilst the unit is still with you to try and avoid unnecessary time back and forth.
A response was then only received from you on Friday the 11th of February 2022 at 17H00 in the afternoon after hours. Once we re-opened Monday on 14th of Feburary, we immediately responded to your response at 8H02 and booked a collection for the unit to come through for assessment.
The unit was collected by the courier on the 15th of February and delivered to us on the afternoon of the 16th. On the 17th the morning, it was assessed and a which we had then arranged for a brand new exchanged unit to be sent out for delivery release to you.
We have also then assisted with full assembly for you not to have to still assemble the unit and also provided operational testing and videos for surety and peace of mind reference of the operational condition. The new assembled and tested unit for you convenience was then released on the 18th of February and delivered on the 21st of February as standard courier delivery time to Middelburg from Pretoria is 3 to 4 working days.
We do apologize if you feel that we did not assist and trust the above was of good assistance in time to get this matter sorted for you as soon as possible as the records display rapid timing of exchange and assembly assistance.
Take care and stay safe.
Kindest regards
EBO team
According to our records, your enquiry was submitted on Wednesday the 9th of February 2022 @ 8H04 of which a reply was then sent to you for assistance at 8H09 for our technical department to try and assist with the problem you are experiencing to sort it out for you whilst the unit is still with you to try and avoid unnecessary time back and forth.
A response was then only received from you on Friday the 11th of February 2022 at 17H00 in the afternoon after hours. Once we re-opened Monday on 14th of Feburary, we immediately responded to your response at 8H02 and booked a collection for the unit to come through for assessment.
The unit was collected by the courier on the 15th of February and delivered to us on the afternoon of the 16th. On the 17th the morning, it was assessed and a which we had then arranged for a brand new exchanged unit to be sent out for delivery release to you.
We have also then assisted with full assembly for you not to have to still assemble the unit and also provided operational testing and videos for surety and peace of mind reference of the operational condition. The new assembled and tested unit for you convenience was then released on the 18th of February and delivered on the 21st of February as standard courier delivery time to Middelburg from Pretoria is 3 to 4 working days.
We do apologize if you feel that we did not assist and trust the above was of good assistance in time to get this matter sorted for you as soon as possible as the records display rapid timing of exchange and assembly assistance.
Take care and stay safe.
Kindest regards
EBO team