DO NOT EVEN CONSIDER THIS EXCLUSIVE BRANDS!!!

NEVER ATTEMPT TO SUPPORT THIS BRAND - EVER!!!! (and watch this space for the defensive response that will be posted)

Exclusive Brands Online It's very evident why you DON'T have the reviews enabled on your Facebook page. You would simply have no customers left.

Exclusive Brands Online must offer the WORST service I have yet encountered and is very similar to the other complaints here. Your office admin, Simone, leaves the most bitter taste in your mouth and you leave your so called "customers" no choice but to start shouting out of pure frustration and since you cannot get a word in. You are useless, rude, unhelpful and you clearly deal with HUNDREDS of complaints daily because everything is rehe****d. The manner in which calls are handled is word for word from a manual or has been rehe****d a thousand times. I will destroy your brand as far as I possibly can. I will post on every single page that even remotely resembles your brand or the items you sell and / or distribute - I will contact the suppliers, distributing agents and manufacturers of your brands and inform them of this experience.

All your Hellopeter.com complaints are immediately responded to with defence and a "we're not guilty" approach and even arguing with your customers. Now I experienced this FIRST HAND. You will certainly not see my money again and I will prevent a lot of people from supporting you.

By just making some effort in assisting and not just stating "our protocol is..." you will already get a little further. By immediately taking a defensive stance when my package hasn't arrived that was ordered and paid 24April. By 06May I must call you to find out what on earth is going on and all you can tell me is "you'll send an email". Tell a 6 year old boy that his birthday present hasn't arrived, but we'll send an e-mail. UNBELIEVABLE. At least PRETEND that you actually want to help and just put a little effort in in stead of immediately getting defensive and trying to put the blame on the The Courier Guy, whom contrary to you, was extremely helpful and even offered to send my parcel with overnight once it can be tracked to ensure we receive it as quick as possible - THAT IS SERVICE. I paid you and YOU are responsible; I don't care what external suppliers you work with to make things happen - blame shifting is amateur and unprofessional. You are the supplier, I am your customer, solve my problem with effort and haste. That is good business practice and ethics.

I should have shouted much more and much louder. Such incompetence definitely does not deserve to stay in business! Now watch me make it my mission to announce your incompetence and arrogance to everyone that I can! And you can defend your position as much as you want. The entire manner in which you handled my situation is completely out of line regardless who is at fault. Show a little sympathy and just make an effort to resolve an issue. Don't immediately start blaming all the other elements and most of all, RESPECT is something you will get when you try to help. When you take my money and have a real arrogant attitude to solve the problem, you deserve ZERO respect and you deserve to be confronted by shouting and screaming and rage. You deserve nothing less! I hope you get screamed at all day everyday.