Absolute rudeness and Pathetic service

I placed an online order on 29 September for a Kids Ride ON, the website indicated stock available and next day delivery.

I called on the 2 October enquiring when delivery would be done, the call was answered by Monique who was extremely rude and refused to allow me to speak, I was rudely told there was no stock available.

I then sent an email explaining my dissatisfaction and the manner in which I was spoken to, I received an email response with no apology about the rudeness as this was conveniently forgotten about and was told the ride on was on pre-order and I should receive this by 15th Oct.

I never got to give the gift on the day of my granddaughter's birthday and now hoping that I would be able to give this on the day of her party which is the 21st of October, Today I receive this response stating there is a 2-week delay making an excuse of the current rough seas.

I can understand the sea was rough a month ago and not now, I would never refer this online store to any of my clients and neither would I make a purchase from this online store again.

The service is absolutely pathetic and all hopes and dreams of giving this gift to my granddaughter for her birthday has been crushed.