Worst Rental Agency!!!

I rented an apartment through Excellence Marketing for two years. Before we moved in, the Agent, Natasha, promised that the apartment would be painted, cleaned, and all the water damage will be fixed.

Apart from the deposit, I had to pay for the inspection that they needed to do with me, the credit check that they needed to run, the contract which is a standard contract they send to everyone, etc.

The day of the move, Natasha only dropped of the keys, and left. She didn't even stay for the inspection. When I opened the door, I noticed that NONE of the renovations were done! The place was filthy , and all the damage were still there.

I contacted Natasha, who promised that she will send her team to paint and repair within a couple of days. After numerous text and phone calls, nothing was done.

The team at Excellence Marketing seldom respond to any emails.

Since she did not do an inspection, I took pictures of the entire place, and saved it on a disc. After two years, we decided to move out, since the agency was increasing the rent, and they still did not want to do any of the repairs promised.

Upon moving out, the new agent, Jani, that replaced Natasha, showed up to take pictures of the apartment. I explained the situation to her, and she informed me that even though the owner did not want to increase the rent, she felt that it was necessary.

Jani also sent me a list of all the cost that I will need to cover when moving out, which included cleaning, painting and repairs.

I responded to Jani's mail, explaining that NONE of this was done when we moved in, so they can't expect me to pay for this now!! I attached the pictures that I took as evidence.

In the end, Excellence Marketing kept most of my deposit to cover all these repairs, and to paint the apartment!!

I will NEVER recommend this agency to anyone!!!