1 reviews | Active since Aug 2016
********* but like woow guys mind blowing stuff
Woow never in my life have I experienced such ********* business practices.
Firstly the agent who was showing the house and brokering the lease was left unsupervised and she has no licensed to trade - this was stated to me when I submitted this incident to PPRA. (Brenda Joe - listed on private property at an estate agent but is not licensed)
On Tuesday we viewed a property for rental Tuesday evening we submitted papers and paid for credit checks
On Thursday we got told we passed the credit check and would be invoiced. (We assumed invoiced for credit checks for audit trails)
On Friday Brenda told us that a lady had paid the second portion of the deposit...
I called Brenda - she told me 1. She had not submitted any offer to the owner 2. She had every right to invoice a full deposit before a lease agreement was signed it the tenant can just move in, I asked her who they would get keys...
Matilda the owner stands by her employees who is not an agent's behaviour and apparently in her 22-23 years of doing this is the way it's done. By the way I called other agency and they all told me to report her for misconduct and ethical behaviour.
So this company charges tenants deposits before submitting offers to owners, then continues to show the property and get people to do credit checks to make money.
Who pays R38000.00 up front without a lease in place.
The owner proceeded to inform me that if we paid in full she would simply refund the other applicant... How can you do this?
Mind blowing stuff!
As well she refuses to pay a full refund for our credit checks, unless I retract my complaint to the PPRA.. just saying ethical. I think noooot
We advertise a property, people reply, we show them the property, if interested they get sent the electronic TPN application form, they sent it back with supporting documents, make credit check payment, check is performed, if favourable the applicant is invoiced, applicant makes payment, once full invoiced amount shows in our account we sign the contract in person at our offices.
Someone else viewed the property before you and they app****, paid the checks, were favourable, were invoiced but they only paid a partial amount. They were informed that we cannot sign with them or take the Ad down and will keep on showing - they accepted and understood this.
We showed you the unit, you viewed, the Agent informed you verbally of the other application and said if they pay before your application completed then they still have 1st option, requested the application form, you sent it back with the supporting documentation, check was done and was favorable but before she could invoice you the other people paid and cleared their balance monies. You were informed and now you are blaming us to be *********.
Nowhere in the above process was anything ********* done - you overpaid on the credit check monies and we refunded that difference already to you.
My Agent is registered as an Intern Agent and she can show but not allowed to sign on contracts - so here again is nothing *******.
We advertise a property, people reply, we show them the property, if interested they get sent the electronic TPN application form, they sent it back with supporting documents, make credit check payment, check is performed, if favourable the applicant is invoiced, applicant makes payment, once full invoiced amount shows in our account we sign the contract in person at our offices.
Someone else viewed the property before you and they app****, paid the checks, were favourable, were invoiced but they only paid a partial amount. They were informed that we cannot sign with them or take the Ad down and will keep on showing - they accepted and understood this.
We showed you the unit, you viewed, the Agent informed you verbally of the other application and said if they pay before your application completed then they still have 1st option, requested the application form, you sent it back with the supporting documentation, check was done and was favorable but before she could invoice you the other people paid and cleared their balance monies. You were informed and now you are blaming us to be *********.
Nowhere in the above process was anything ********* done - you overpaid on the credit check monies and we refunded that difference already to you.
My Agent is registered as an Intern Agent and she can show but not allowed to sign on contracts - so here again is nothing *******.