BP
Bongani P
1 reviews | Active since Apr 2018
10 Aug 2021, 13:22
Uneducated Owner and Unprofessional and Cares for money more than You
Poor Service, Uneducated about customer services, uneducated about property ethics especially the owner. Do not rent or buy under them. All they are after is money and how they can take it from you. This company has caution written all over it
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Excellence Marketing's replyOfficial
07 Oct 2022, 12:41You gave notice to move and requested us to send you a statement of interest earned few months before moving out - we informed you that we invest each persons deposit in an individual investment account at Mercantile bank and if we want to see the total interest earned we need to close it so the system with then apply all the interest etc. After the move out and when the final recon was sent we did send you the interest sheet we downloaded from the Mercantile bank. We use this method as it is easier for us to have an individual acouont for each person than having a lumpsum of deposit monies in 1 Trust account. This way we can easily work on what they give us and no mistakes are made with the amount of interest earned.
When we sent the recon of your deposit (you requested us to clean, wash carpets and paint the unit on pre-quoted costs) where we only had to replace a curtain rail clip and the labour to get it done. You queried the labour to it but Contractors charges 1 hour labour irrespective if they only work for 30 or 45 min.
Apart from this there were no other issues so not sure what the bad review is for. The balance of your deposit was paid out after the acceptance from your side.
When we sent the recon of your deposit (you requested us to clean, wash carpets and paint the unit on pre-quoted costs) where we only had to replace a curtain rail clip and the labour to get it done. You queried the labour to it but Contractors charges 1 hour labour irrespective if they only work for 30 or 45 min.
Apart from this there were no other issues so not sure what the bad review is for. The balance of your deposit was paid out after the acceptance from your side.
Excellence Marketing's reply07 Oct 2022, 12:41
Official
You gave notice to move and requested us to send you a statement of interest earned few months before moving out - we informed you that we invest each persons deposit in an individual investment account at Mercantile bank and if we want to see the total interest earned we need to close it so the system with then apply all the interest etc. After the move out and when the final recon was sent we did send you the interest sheet we downloaded from the Mercantile bank. We use this method as it is easier for us to have an individual acouont for each person than having a lumpsum of deposit monies in 1 Trust account. This way we can easily work on what they give us and no mistakes are made with the amount of interest earned.
When we sent the recon of your deposit (you requested us to clean, wash carpets and paint the unit on pre-quoted costs) where we only had to replace a curtain rail clip and the labour to get it done. You queried the labour to it but Contractors charges 1 hour labour irrespective if they only work for 30 or 45 min.
Apart from this there were no other issues so not sure what the bad review is for. The balance of your deposit was paid out after the acceptance from your side.
When we sent the recon of your deposit (you requested us to clean, wash carpets and paint the unit on pre-quoted costs) where we only had to replace a curtain rail clip and the labour to get it done. You queried the labour to it but Contractors charges 1 hour labour irrespective if they only work for 30 or 45 min.
Apart from this there were no other issues so not sure what the bad review is for. The balance of your deposit was paid out after the acceptance from your side.