Excellent Service. Not Much To Complain!!!

Hi Everyone, We have been renting with EM over 2 years, our first experience was the viewing and move-in inspection with NICOLE, she was very professional, friendly and patient to explain most defects and condition of the property we occupied, as with NICOLE she told us to report any unseen or unexplained damages to the property and will inform maintenance to schedule a date to replace or repair the damages in the property. True to EM promises we did not wait too long and had most damages fixed (Besides a change to our garage lock till we moved out LOL). Great Service!!!

We decided to upgrade to a bigger property and contacted EM for assistance, the support rendered by EM was amazing and the Principal MATILDA was very kind and helpful to ensure the application process was less stressful. The move-in inspection by BRENDA was a bliss as she was calm and walked us through the property explaining the condition of things in the property, BRENDA took photos and noted certain damages, cracks, loose wires, replaceable and repairable items and also informed we have 7 days to report any unseen or unexplained damages to the property which she may not have noted or included in the move-in inspection reports.

Less than 48hrs of our move-in I was fitting the keys in the locks when I noticed a lock in one of the bedroom was faulty, We did not test the keys on the lock during the move-in inspection as we received a bunch of keys and all the doors were open, we just carried on with arranging things in the property. I called BRENDA and she assisted with a locksmith contact number, The locksmith arrived and had to change the lock and comments that indeed the lock mechanism was faulty. I contacted MATILDA and she assured the matter will be investigated to determine who is responsible to pay ^_^. Overall our second move-in experience with EM (MATILDA AND BRENDA) was Excellent!!!

However the SAD part was with the move-out inspection from our previous property, I was let down by the removal vehicle I'd made arrangements with and had to find a quick alternative to clear the property before the move-out inspection was done. I was under pressure with time and was still in the process of moving when the move-out inspector (CHRIS) arrived, my encounter with him was very unpleasant and dis-satisfactory as a client. I wish he had addressed the situation more professionally and friendly as with other agents of EM. We had an unpleasant argument which increased my stress level but MATILDA stepped in with a matured approach to the situation and resolved the conflicts professionally. Give credit where its due I will say EM (MATILDA) Thank You!!!

As with other tenants report on deposit issues, I saw some unusual and untrue comments on the move-out inspection report made by CHRIS, We reverted our concerns to MATILDA and she assured it will be duly investigated after a full reconciliation report has been conducted. I am looking forward to the outcome and will provide a feedback soon, HOPEFULLY the move out inspection report will not reflect negatively on our pending DEPOSIT claim.

I AM GIVING EXCELLENCE MARKETING A 4 STAR FOR A GREAT JOB, HOLDING 1 BACK DUE TO THE MOVE-OUT INSPECTION EXPERIENCE.

I WILL REVERT SOON!!!