Atrocious hospitality Poor service from an operation manager and staff

On September 6, 2***pm My family with elderly parents and 3 children, a party of 10 we're on a pre booked table for the Virtual buffet served by David. The operation manager was A young man Reuns? We had waited 1 hour 40 min received our drinks were given some saucers with rolls and table s**** portions Potato salad with repeatedly being told our food was enroute. The manager was rude and dismissive when I engaged him saying he was understaffed. David had not been truthful about the food and it's timeliness. I was told in a dismissive way by the manager to pay my drinks bill or take the food as he carried on doing admin. It was after years the most atrocious attitude by a hospitality service manager and staff I have received, as an arrogant lack of acknowledgement of the inconvenience and poor service caused to my family or myself. I paid the bill. After insisting the manager manages it as he told David to do so and David did not know how to use the speed point and had to go and get another waiteron to assist him. While the manager continued to do his admin as I stood there to await my bill. This further frustrated me.

Totally disappointed and shocked this behavior from an operation manager and his staff is allowed.