BM
Beatrice M

1 reviews | Active since Mar 2018

10 Mar 2018, 22:02

Was sold a broken phone from EXACT

I bought a Sony Experia l1 at EXACT in lusikisiki On the the 4th of February 2018 I charged it for the required time as soon as switched it and started downloading Apps the battery became in just one hour. I took it back to EXACT on the 6th because it was apprent that i was sold a broken phone they took the phone saying that they taking it back for repairs . I got it back on the 9th of March 2018 but its still doing the same thing the battery is still malfunctioning and it over heats . What do i do ? Is it fair for me to purchase a dead phone from EXACT , I need a phone that works ASAP . Very dissapointed EXACT sells broken products.

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Replies (1)
Exact
Exact's reply12 Mar 2018, 12:49
Official

Good day Beatrice

We are sorry to hear about your experience in one of our stores and as we pride ourselves on our customer service, your complaint has been forwarded to the Area Manager responsible for that store to investigate and to deal with. The Area Manager will be in touch with you as soon as possible to address your complaint. Thank you.

Kind Regards

The Exact Team