UNHAPPY ONLINE SHOPPER

I purchased online at Exact. Yesterday I received an sms to notify me that my order is ready and that I can pick it up at Exact Golden Acre. I went only to be told someone else has the key to the store room where the couriered items are held. I was then told this person is close by and it wont be long. I waited more than 10minutes and then inquired again. The staff seemed nonchalant. I will never ever buy at Exact online again. I ended up walking without my purchase. I mean if a customer buys online by Mr Price that customer skips the queue and gets assisted immediately. It just shows how little exact cares about customer services!