This is not how you treat a customer!

<p>I bought a pair of shoes at Exact Heidelberg on Saturday afternoon. I was the last customer in the store and they closed the doors before I made my purchase so I hurried to get out of the shop. I returned the shoes on Monday afternoon. The teller took the shoes out of the bag and inspected the shoes before yelling at another lady to come to the counter. The two ladies talked to each other in an African language pointing and inspecting the shoes. I have no clue what the problem was and it was not explained to me. Eventually I realised that they suspect the shoes was worn because they kept pointling at the soles. I told them that if they believe the shoes were worn they are wrong as the shoes are still tied together with the original plastic binding. I explained this about 3 times while the ladies kept up their converastion in the African language. They did refund my account for the shoes and I left still not knowing what the problem exactly was! I felt victimised! Very unhappy about the treatment I got! I used to love shopping at Exact - no I'll think twice!</p>