The TGF cellphone Insurance Company

On Mach 10 2016, I went to claim my phone off the insurance company from Exact Store In Central Durban,the person who assisted me was very helpful however the TGF cellphone Insurance company is just pathetic. i hate the fact that i must constantly check up on them like they are doing me a favor. I went in on Saturday 12 March to check the progress of my claim,only to find out that i needed a report number because i could not get a case number due to the fact that i could not identify the suspect which i clearly stated on the Affidavit. nonetheless i would have really appreciated it if they at least had the decency to call me on Friday and tell me what is going instead i have to run after them asking 'what now?' and that is really unfair because i paid my monthly premium, i gave them my Report Number on Monday 14 March and till today,i do not have a phone yet. These Insurance companies like taking their own time and on Wednesday i must go and check again the progress of my claim because the Insurance Consultant are too damn lazy to call me and tell me the progress of my claim. TGF needs to sort out their cellphone insurance company because i am so tired of running after them.