Terrible attitude

I went to exact store at Westgate mall today the 17 December to cancel my labye and used my account to purchase it. At the till I went to the first lady I told her Iam here to cancel layby and use my account to make the purchase. She told the lady next to her and asked me to go to her till. I gave her my the slip and asked her if she will be able to read what was on the slip since the writing was fainted. She just took the slip and remained silent. All through out the transaction she never said anything I stood there for a while she then proceeded to another door that was closed I had no idea where she was going she came back and asked me for a 10 that was the first time she spoke to me. I gave her 50 because I didn't have 10 she spoke to me in Sesotho and I responded in English told her I hardly understand Sesotho as am Zulu she then said it's fine we can speak in Zulu which is ok but she still continued in Sesotho I told her to bring the cancelled laybe as the initial plan was to cancel it and used my account to buy it. She then told me they don't do that. The laybye will be brought back to the floor tomorrow only then I can be able to buy it. I am shocked this information was not communicated to me prior to the laybe cancellation as I really needed the item. My question to exact is is that the right treatment from your staff. What will happen now to my item that I wanted so much. I am so hurt and disappointed with the ladys attitude. Can you look into this matter and look at the footage.ans see our interaction