She could not even assist

Good Day<br> I would like to complain about what happened yesterday at Exact store in N1 City because I had to return the dress that I purchased for my wife. Firstly what happened is that the cashier did not even look at my card even though I took it out and I did not ask why. Secondly after she was done I was not surprised that the money for the returned dress could not reflect on the card.<br> I would be lying if I say I was surprised because I did not expect my money to reflect due to what the cashier did. I asked the second in command there and she also could not explain what went wrong. I would like you to assist me with this matter as soon as possible. I called the Store Manager after 17h00 wanted her to follow this matter through still she could not help me and I asked the contact details for the Area Manager she told me to wait and the line just went dead.<br> I fail to understand that a store manager telling that she had no E-mail address because I wanted her to follow this through that is all I wanted or is this how you or your company treat its customers? <br> I would appreciate your feedback.<br> <br> Kinds Regards<br>