1 reviews | Active since Mar 2017

19 Mar 2017, 12:21

*********** old people

<p>My mom took a top up contract with exact store. When she finally paid what she owed and closed the contract they closed her number of which she had that number for years. She went to find out why they closed her number they told her that MTN closed it. She went to MTN of which she was sent back to exact. She has been going from pillar to post n found that exact is the one who closed the number they promised to have it open and it's been 2months now. Be careful when dealing with exact</p>

0
Replies (2)
Exact
Exact's reply19 Mar 2017, 13:08
Official

Good day Gloria

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Exact team

's update20 Mar 2017, 13:48
Reviewer Update

Today I got a call from a lady by the name of Keke she was from Exact. She attended to my complain and was very helpful I wish I had spoken to her in the first place, she promised that she will attend to my complain and my mom's number will be reinstated. Thank you hello Peter and Keke thank you.