Returned Cellphone.
<p>I bought a samsung galaxy J7 last year 28 july. Earlier last month it started giving me problems. It had a flickering white light at the bottom of the screen. I then went to the store to return the phone on the 23rd of February. I was then told by the cashier at the store that I will get the phone after 28 days as it was going for repairs at an MTN repair center, which I understood. The store called on the 11th of March after I called on the 10th for updates on my phone and I was told that the person who is responsible for the phone was not available.If I hadnt called the previous day I wouldnt have been notified that my phone could not be repaired as MTN said that the phone was not theirs. The person who called from the store also mentioned that the phone came back sometime during the week and they still waited for me to call first.I was then asked if I'm taking back the phone back as it is not repaired or whether I'll be able to wait for them to take the phone to Bethlehem which will also take 10 to 11 days. He also mentioned additional charges of which I do not understand come from.I dont understand the fact that he expected me to take the phone back as it is whereas I returned it because it had problems.</p>
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Exact's replyOfficial
13 Mar 2017, 10:55Good day Tshabangu
We are sorry to hear about your experience at one of our stores. We pride ourselves on our Customer Service and will ensure that your complaint is investigated by the Area manager responsible for that store. We will be in touch with you as soon as possible with feedback on your complaint.
Kind Regards
The Exact Team
Best regards,
Exact's reply13 Mar 2017, 10:55
Official
Good day Tshabangu
We are sorry to hear about your experience at one of our stores. We pride ourselves on our Customer Service and will ensure that your complaint is investigated by the Area manager responsible for that store. We will be in touch with you as soon as possible with feedback on your complaint.
Kind Regards
The Exact Team
Best regards,
's updateReviewer Update
07 Apr 2017, 15:11The store manager called me on the 20th of March saying that I should bring back the phone as I took it back without being,fixed 2weeks earlier. I then told him that I will bring it to the store on the 22nd as it was a holiday on the 21st .as promised I took the phone back on the 22nd. When I arrived at the store they filled in some paper work for the phone to be fixed and the manager assured me that I will get my phone after 10 days. We are now approaching the 4th week since my phone was taken. When I call the store demanding answers about why I haven't I received my phone yet they keep telling me that they will call me when the phone is back. What I want to know is where do they expect to call me whereas they have my phone with them. I really need my phone back because this is not the first time that the store took the phone. They took it the first time and then didn't call me to tell me my phone has not been fixed I had to call them first before being notified that my phone was back, now they are busy telling me they will call me. How I'm I supposed to believe them after all that has happened.Ive really been patient with this store ive really had enough. They treat me as if they gave me this phone for free whereas I bought it very expensively. If I had a choice I would really be demanding my money back and they can keep their phone with them as its theirs. I really am dissapointed with how they treat their customers really. I'm never buying anything from this store again. I would've taken my phone elsewhere to be fixed but they suggested that I bring the phone to them and I'll get it in 10 days. We are heading to the 4th week since its been taken and they don't even bother to explain to me why I haven't gotten the phone back.
's update07 Apr 2017, 15:11
Reviewer Update
The store manager called me on the 20th of March saying that I should bring back the phone as I took it back without being,fixed 2weeks earlier. I then told him that I will bring it to the store on the 22nd as it was a holiday on the 21st .as promised I took the phone back on the 22nd. When I arrived at the store they filled in some paper work for the phone to be fixed and the manager assured me that I will get my phone after 10 days. We are now approaching the 4th week since my phone was taken. When I call the store demanding answers about why I haven't I received my phone yet they keep telling me that they will call me when the phone is back. What I want to know is where do they expect to call me whereas they have my phone with them. I really need my phone back because this is not the first time that the store took the phone. They took it the first time and then didn't call me to tell me my phone has not been fixed I had to call them first before being notified that my phone was back, now they are busy telling me they will call me. How I'm I supposed to believe them after all that has happened.Ive really been patient with this store ive really had enough. They treat me as if they gave me this phone for free whereas I bought it very expensively. If I had a choice I would really be demanding my money back and they can keep their phone with them as its theirs. I really am dissapointed with how they treat their customers really. I'm never buying anything from this store again. I would've taken my phone elsewhere to be fixed but they suggested that I bring the phone to them and I'll get it in 10 days. We are heading to the 4th week since its been taken and they don't even bother to explain to me why I haven't gotten the phone back.